Hi Folks,seems to me i´m stupid. Due to a diskfailure i like to replace a HardDisk#2. But I can´t get the Tray out. Tried to push the Button and tried to do it with a paper clip. No latch comes out. It don´t even moves for one inch.Any Trick or Idea?Thanx!

I too have had this problem, but luckily I was eventually able to remove both disks from my ReadyNas. I stripped the latches off of the tray, but unfortunately broke one of them when I was trying to release the mechanism with a paper clip - you have to be careful, as the actual latch clip itself is made of quite flimsy plastic. Assuming you can get the trays out, you should try lubricating the mechanism with silicone spray first and then work on the sliding 'tabs' to the left and right hand side of the latch as viewed from the 'inside' (i.e. the face of the latch that is normally against the metal tray), rather than on the latch clip itself. Next day, for my second tray, I bought some silicone and sprayed it all over the latch mechanism from the inside, and on the button from the outside - it now works perfectly. My ReadyNAS is 6 months out of it's 3-year hardware warranty. So I e-mailed Netgear to ask how much it would be to buy a new tray. I mentioned in the e-mail that I had looked up the forums and found this was a well-documented flaw with ReadyNAS latches. To my surprise, Netgear Support immediately offered to replace the broken tray completely free of charge, without so much as a quibble. That's what I call service !

I have found that exercising the release mechanism about a half dozen times or so will wear off the molding lines that are causing the problem. It is best to do this when it is not installed as then you can also get to the release from the back side. My 4 1/2 year old NV+ had that problem after sitting for years with the original drives in it, but now that I exercised the release mechanisms then and the fact that they have been used another half dozen times in service in the last two years, they tend to be a little stiff, but do release. The ones with the square openings you can get your finger in are a lot better. They come on all the new units, and I believe the more recent Duo (v1) and NV+ (v1) as well.I am suspicious that the supply chain of replacement NV/NV+ trays are still the round button design.

There is a trick. I'm sorry I don't have a picture, but bear with me as I describe via memory. If you look at the latch from the front, right above the button in the middle is a hole that's blocked off. Then there's another hole right above that. Use a bent paper clip to stick it in the upper part of that hole and push. If that doesn't work, try to move the hidden latch down with the paper clip from that same spot.

In below picture, first try to push in pinhole at "A". If this does not work, insert pin at "B", and move pin toward to buttom gently to release latch. This will move plastic block (colored in Cyan) behind front cover. Please be carefull while using pin.

If it happened and you can take out tray from unit, it is better to open/close lever several times, so that it will not become sticky again soon.

ReadyNV: Can´t get out the Tray...

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MothersFinest
Aspirant
Oct 29, 2012
I am having exactly the same problems with my ReadyNAS Business Pro.

Installed with 6 (six) Seagate Enterprise harddrives and none of the harddrive eject mechanisms work.

NONE -- period.

I had a Seagate Enterprise harddrive dying on me and merely wanted to replace the defective drive with a Western Digital alternative.

Tested with seal of approvement according to the Hardware Compatibility List (HCL).

Yeah, that is, if you're able to remove the defecte drive in the first place.

Thanks to this thread, I was able to remove the drive by using meghod B - by sticking a needle in the drive's front plate.

My boss should read this -- he'll never let me buy anything from Netgear again.

My contribution to this thread is what you have to do to force the volume in resync mode -- ReadyNAS' way of telling you that it is regenerating data on the new replacement drive.

The ReadyNAS manual says that all you have to do is to replace the faulty harddrive with a new one, and a resync will happen spontaneously.

As long as your drive is on the HCL and is equal or larger in capacity then the replacement drive, you are save.

After replacing the faulty drive with the new one, nothing happened.

You read that correctly -- nothing.

The ReadyNAS front panel still identified drive #2 as defect -- FrontView, the web interface to the ReadyNAS, kept telling me that the drive in slot #2 was dead.

Even after retrying several times to insert the new drive to trigger any action.

Then I read in the manual that when you replaced the harddrive while the power was off, you should now turn the power back on.

Ahhh, I guess all those years of education and training finally pay off.

So I decided to powercycle the ReadyNAS.

Screw those hundred users retrieving and storing their k-zillion files and documents on our networkshares.

Who needs 'em? Well, I do, to keep my job.

Now the ReadyNAS front panel reported:

<usual power-on blah-blah>
Testing disk 2
<couple of minutes pass>
Disk 2 passed
Resyncing
Resync C: 0.1%
<get sufficient cups of coffee and something to read>
Resync C: 26.0%

I think I might safely deduct that my new drive is being deployed and that my X-RAID2 volume will be back in full swing in a couple of hours.

I only had to stick a needle in the front of the drive and powercycle the NAS.

There's non-break continuous available RAID5 failover auto-expandable-volume file service for you.

Thanks, Netgear!

--MothersFinest
mdgm-ntgr
NETGEAR Employee Retired
Oct 29, 2012
What version of RAIDiator are you running?

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ReadyNV: Can´t get out the Tray...

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