ReadyNV: Can´t get out the Tray...

Hello,
I have a stick tray on my NV+ can you please repost the photos/solution because the ones in the previous posts are broken!

Thanks
Theoharis

Those images are gone forever. I'm not even sure many of the members from back then are even active any more.

However, if you look at the imate in the post by mdgm on 2/2/12 above, the squareframe (outlined in turquoise) needs to be pushed down (direction of the arrow). This is best by inserting a heavy paper clip that has been straighted in either of the two holes marked "B". If you shine a flash light into the vent holes, you will see the top edge of the square frame in holes. Insert the paper clip (I use a 00 Phillips small screwdriver) over the top edge of the square frame and press down. You can also use the top of the rectangular hole as a pivot point and lift the part of the paper clip that is outside to press down on the square frame. I actually discovered this process before I fount this thread.

Ok, I have read some of these methods and found that removal of the entire ( in my eva9000 ) cradle + mounting bracket + hdd. Then remove the hdd, turn the mounting bracket and tray caddy so that the lever faces upwards I inserted a small screwdriver that was a neat fit in the "paperclip" hole, I wiggled and jiggled and pushed with some force and the lever popped open.

I closed the lever and it stuck, I repeated above and found out that pushing the button very firmly I was able to free the lever enough now that it opens and closes freely.

I just repeated this a few times to sort of free the clip and button up.

Thanks and Cheers
Johnno

Make sure you use a heave paperclip and angle like so then rock it upwards to release. Poorly designed.

Glad this page exists. It really helped me out! I just updated my NV from 4 250GB drives to starting the process of replacing them with 4 1TB drives. I could not for the life of me get the buttons to work, none of them! I found this thread and option B saved me. Thanks! Other than the power supply fiasco when these first came out, my NV has been chugging along fine with no issues.

Wow. Six years after this thread was started I go to upgrade my HDD in my Readynas Duo. This is the second actuation that the drive trays have had - the first being on initial installation. Both trays are stuck. The paperclip trick worked. I'm disappointed.

In Australia it is illegal under the old Trade Practices Act 1974 and the new Competition and Consumer Act 2010 to sell goods that aren't of merchantable quality and have any defects or faults yet we continue to see manufacturers flaunt this.

harlequinn the new tray design with rectangular button doesn't have the issue.

I don't think NTGR did a recall over this issue (instead choosing to replace drive trays if they are damaged when removed due to this issue) but even if they did it would be from distributors. Not all resellers would have returned units to the distributors.

It is possible that there could still be a small number of units with the old design drive trays awaiting sale. But as all affected NAS units have been discontinued for quite a while now and the units of those models produced later in the product life cycle had the new style drive tray that would be becoming less and less likely.

If your old style trays are damaged in the course of removing them NetGear should replace them if you contact them (though it may well be with trays with the circular button). Either earlier in this thread or somewhere else on the forum there are instructions on steps you can take to stop trays with the circular button from getting stuck again.

Note by damaged I would mean damaged so that they no longer work at all, not that they may get stuck again.

mdgm wrote:

harlequinn the new tray design with rectangular button doesn't have the issue. I don't think NTGR did a recall over this issue (instead choosing to replace drive trays if they are damaged when removed due to this issue) but even if they did it would be from distributors. Not all resellers would have returned units to the distributors. It is possible that there could still be a small number of units with the old design drive trays awaiting sale. But as all affected NAS units have been discontinued for quite a while now and the units of those models produced later in the product life cycle had the new style drive tray that would be becoming less and less likely. If your old style trays are damaged in the course of removing them NetGear should replace them if you contact them (though it may well be with trays with the circular button). Either earlier in this thread or somewhere else on the forum there are instructions on steps you can take to stop trays with the circular button from getting stuck again. Note by damaged I would mean damaged so that they no longer work at all, not that they may get stuck again.

Actually in Australia they are legally obliged to replace the trays for the period of time that they are reasonably expected to last - even if this is years after the voluntary warranty period. Since I bought the drive under the period the TPA 1974 was in force I'd have to either convince Netgear they are obliged to replace them or sue them in court (which is relatively prohibitively expensive for such a cheap part). The new and wonderful Competition and Consumer Act 2010 keeps the same rules but enables the ACCC to determine how long a product should reasonably last and force the seller/manufacturer to make a remedy available to the consumer - without the consumer having to take the offending company to court. These conditions form statutory warranties that the seller/manufacturer cannot escape. Statutory warranty supersedes voluntary warranty.

I bought the product 3 years after they were aware there was a defect. In short, Netgear should not have continued to sell the product with a known defect - it was illegal for them to do so.

Since you're Aussie, some links:

Rights for consumers: http://www.accc.gov.au/content/index.phtml/itemId/815215
Rights and obligations for businesses: http://www.accc.gov.au/content/index.phtml/itemId/815214

You've been able to use the paperclip trick to release the drive tray. Now the drive tray works again so I don't think they'd replace it.

Whilst this is a common issue, not all users experience the problem (though they may find the trays are a bit stiff).

NetGear at least in the US still replaces PSUs for NV / NV+ (v1) units with serials in a known range as those units are known to have defective PSUs that will fail prematurely. Now this is quite different as once a PSU fails, it has failed and the unit ceases to function so the part needs to be replaced. However a drive tray that gets stuck can be released and then reused.

The new design drive tray has been around for years now.

After all how often do you replace drives in the NAS anyway? I'm guessing not that often. The only times you really should be removing drives is:
1. Disk failed or is failing
2. You wish to remove the disk and permanently replace it with another disk
3. You wish to remove the disk so you can clean dust out of the NAS.

Still worth opening a support case I guess and seeing what they have to say. I have 8 of the old design drive trays myself and would be interested to hear what response you get.

mdgm wrote:

You've been able to use the paperclip trick to release the drive tray. Now the drive tray works again so I don't think they'd replace it. Whilst this is a common issue, not all users experience the problem (though they may find the trays are a bit stiff). NetGear at least in the US still replaces PSUs for NV / NV+ (v1) units with serials in a known range as those units are known to have defective PSUs that will fail prematurely. Now this is quite different as once a PSU fails, it has failed and the unit ceases to function so the part needs to be replaced. However a drive tray that gets stuck can be released and then reused. The new design drive tray has been around for years now. After all how often do you replace drives in the NAS anyway? I'm guessing not that often. The only times you really should be removing drives is: 1. Disk failed or is failing 2. You wish to remove the disk and permanently replace it with another disk 3. You wish to remove the disk so you can clean dust out of the NAS. Still worth opening a support case I guess and seeing what they have to say. I have 8 of the old design drive trays myself and would be interested to hear what response you get.

You're right about how often one may open a NAS drive bay - but to me that doesn't preclude the manufacturer of the responsibility of making it openable as intended.

I won't open a support case. The unit is near the end of its useful life for me.