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Forum Discussion
recovering after drive failure
Need some advice on what to do next. ReadyNAS in X-Raid2 with 3X 2TB Drives. After family complained that it could not access shares, I logged in as admin. Disk 1 status "Dead", Disk 2 status "Spare", Disk 3 "OK". Checked the log, no messgages in the log regarding disk failures.
I replaced Disk 1. For a while, Disk 1 status listed as "Spare". After a few hours, all 3 disk statuses now "OK". However, I'm getting "Volume Scan failed to Run" error and Volume / Shares do not show.
From what I understand, in the X-Raid configuration, Disk 2 is used for data protection, while the remaining disks are used for storage. Now that all my disks are 'OK' , how do I rebuild/access the volume and see if my data is still there? I'm outside the complimentary support time, are the chances of recovering my data enough for me to pay the 'per incident' fee?
Thanks for any ideas you have!
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What NAS do you have, and what firmware is it running? Also was disk 2 always marked as a spare?
I would try per-incident support next, I think it is likely that they can remount the volume w/o needing data recovery. Data Recovery has its own contract terms, and would be expensive if it is needed.
BTW, your understanding of XRAID2/RAID-5 is a bit off. If disk 2 was a spare, it was never part of your array. Normally with three disks, you'd see all disks as "ok".
Thanks for the response. Sorry I couldn't get back until now due to the holiday. It's a ReadyNAS RNDP400U with up to date firmware (just updated prior to incident). I have 3X 2TB drives and before the failure, all were Green/OK with 3.6TB of total space. When the failure occured and the NAS went into "Life Support" mode, Disk 1 was "Dead", Disk 2 was "Spare" and Disk 3 was "OK" I could access my shares and subfolders, but not the actual files.
I pulled disk 1 and replaced it with same make/model. For a while, Disk 1 and Disk 2 were "Spare", and Disk 3 was "OK". Now, all 3 disks are green/OK, but the volume is not mounted. I can't access anything right now. I'm fairly sure my data is still there, but I don't know how to re-mount the volume, and I don't want to create new volume/shares and potentially overwrite my data.
I'm going to go ahead and call support today and see if we can get to my existing data. Before I paid the per-incident price, I wanted to have a good feeling that the data was still there.
Edited to fix massive number of typos.
Hello JoeG1701,
Welcome to the community!
I think the data is still there. But have the old disk 1 ready too, it is possible they will require data recovery service contract, but try the per incident first.
Regards,
- No problem. I'm definitely in the "hands off until they tell me to do something mode"
Update:
I put my old (failed) drive back into the bay and the engineer tried to rebuild the volume that way. There was some success, as he was able to mount the volume, but the errors on my failed drive kept it from being stable.
The recommendation was to clone my failed drive and put the clone into the system....but at this point we're moving away from troubleshooting and more into data recovery. I bought a large capacity external HHD to connect via USB so that when we get to the recovery point, there is some place to put the data (if there's any left).
Data Recovery contract is $200, and just waiting until payday to put that in motion.
Hello JoeG1701,
I checked your case again and found that Joseph emailed you, he was instructed by QH that data recovery service contract is really needed in this case.
I guess next time it is always best to have full back up of important data. I understand how frustrating this is and I hope this gets resolved soon.
Regards,
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