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Buildster's avatar
Buildster
Aspirant
Apr 29, 2020
Solved

Reset the password for ReadyCLOUD account

Hi All,

 

Trying to reset the password for a user who already inviited for a ReadyCLOUD shared folder.

I click forgot password, then enter an email address (it matches the one displayed under shared folders ReadyCLOUD \ Manage) and then getting an error "There was an error recovering the password"

(attached to this message).

 

Do I enter wrong email address?

  • Marc_V's avatar
    Marc_V
    May 03, 2020

    Buildster

     

    As discussed on other thread, it was disabled due to a report from users getting request to reset their password which they have not requested.

     

    using the NETGEAR portal for resetting the password will be working.

     

    HTH

3 Replies

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Apr 29, 2020

    Buildster

     

    Are you using the forgot password link on readycloud.netgear.com or my.netgear.com?

     

    If you are getting an error there might be a difference from what you have typed. Have you tried using a different browser or computer?

      • Marc_V's avatar
        Marc_V
        NETGEAR Employee Retired
        May 03, 2020

        Buildster

         

        As discussed on other thread, it was disabled due to a report from users getting request to reset their password which they have not requested.

         

        using the NETGEAR portal for resetting the password will be working.

         

        HTH

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