Forum Discussion

Aspirant

Jan 28, 2016

Solved

RN102 inaccessible after upgrade to 6.4.1

Hi,

I just upgraded my RN102 to 6.4.1, and it's now completely inaccessible. I can't see it on the network, and RAIDar doesn't find it [1]. I left it overnight in case it was thinking about something, but this morning, even triple-clicking the power button won't restart it. (Lights are on, and it does have power. It was working just before the upgrade, so I think it's unlikely that the network cable died just as it was getting upgraded)

Any hints?

Thanks,

Geoff

[1] My laptop has no ethernet port, so it's accessing the network over wi-fi. Does RAIDar need to be connected by ethernet?

Installation & Upgrade

mdgm-ntgr
Jan 29, 2016
Please try USB Boot Recovery: http://kb.netgear.com/app/answers/detail/a_id/29952/~/readynas-os-6%3A-usb-recovery-tool

Not all USB keys are compatible so if it doesn't work with one try some more. If it still doesn't resolve it I can send you a further suggestion that should make it work.

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JennC
NETGEAR Employee Retired
Jan 28, 2016
Hello geoffl1,

Is there another computer that you can try?

How's LED activities?

May I ask what was it's previous FW version?

Regards,
- geoffl1
  Aspirant
  Jan 28, 2016
  Hi JennC,
  
  I don't have an ethernet adapter here (or alternative computer that has one), but I can probably borrow one and try later. I'm afraid I don't know the previous FW version - possibly 6.3.2, but really I don't pay that much attention because mostly it just works.
  
  The power button and the blue "act" LED are on all the time. The yellow ethernet LED on the right is on all the time. The one on the left doesn't appear to be on at all (I think sometimes one of them flashes?)
  - JennC
    NETGEAR Employee Retired
    Jan 28, 2016
    Hello geoffl1,
    
    How's the disk LEDs?
    
    If you can borrow one that has LAN port, connect the NAS straight to the computer. Make sure it has RAIDar and see if it detects the NAS.
    
    You can also try https://nas-xx-xx-xx where last x is last 6 digits of MAC address of the NAS in the address bar of your web browser.
    
    Regards,