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Forum Discussion
RN102 won't do the factory reset
Wanting the factory reset (push the reset button with a paperclip, put on power, see all lights go on, select Disk 1 with backup button, press the reset again with the paperclip) it won't do the reset. The power button flashes for a moment, and then... nothing happens.
And since the RN102 is invisible in my network on 2 computers from one day to another, I guess I have to do the reset..? Does this mean that all data is still available on disc 2 (since it is a 2 bay NAS)?
But however, I want it to work again. The factory reset is not working. What can I do?
12 Replies
Hello ReadyNAS users,
We are currently investigating this issue and have had some customers confirm that booting from using the USB recovery tool resolves this issue. Please take a look at the following information FAQs on upgrading ReadyNAS firmware to 6.4.0.
Please let us know if you need additional assistance after reviewing the information and trying these steps. We can work with you directly to ensure your issue gets resolved.
Thank you one and all for contributing to this topic!
Best Regards,
Christine
NETGEAR Community
Has anyone on this thread been able to boot from USB, as in the suggested article
http://kb.netgear.com/app/answers/detail/a_id/29961?
I haven't
I have 2 flash drives (USB sticks). One of them has activity LED, the other doesn't. But both satisfy criteria mentioned in the article. I went through all steps with each of my flash drives.
1) First I try my USB stick without activity LED.
I insert it into the front USB port with ReadyNAS turned off. I plug in the power cable while holding "Backup" button down. All LEDs blink for 10-15 seconds while I am holding the button down, then after 20-30 seconds all of them stop blinking and stay steadily lit forever. ReadyNAS does not power down after 30 minutes. So I presume the boot update fails.
2) Then I try the stick with USB stick. Again, I diligently follow all steps in the article.
I plug the stick into the front USB port with ReadyNAS turned off. I plug in the power cable in while holding "Backup" button down.
Power and Backup LEDs of the NetGear start blinking, 'act' LED is steadily on while I keep holding 'Backup' button down. After 20-30 seconds the activity LED of the USB stick lights up and stays lit for approx. 5 seconds, then it goes out.
Power and Backup LEDs continue blinking, 'Act' LED is steadiy on. The ReadyNAS stays in this state forever, there is no automatic powerdown. Apparently boot from this USB drive fails too.
Could anyone share their experience? What am I doing wrong?
Thanks!
I bought a TDK32GB USB but it didn't work. then I used some old USB which didn't meet the specs. I followed the instructions BUT I didn't use the reset button, but the backup button at the front *RN102*! Then it took some minutes to reboot, turn down and getting online again. All files are there.
Glad the netgear is back alive, but i will buy a drive for backup.. Better double safe then sorry. I had other expectations of the netgear Readynas.
The firmware upgrade 6.4 has rendered my device completely inoperable.
@Moderator:
What should I do? Please advise.
Can I submit a support ticket?
Exactly the same is true for me.
Nothing works: no conection is possible, no reset etc, after upgrade to 6.4 failed.
After trying for 15 orso times, the NAS finally did something. Lights turned off and on (act, disk 1 then act and act and backup) the power light blinked, and now it is in a state where every light is continue on for some hours. Should I wait?
I just ran into exactly this problem: attempt to upgrade firmware to 6.4, all hangs forever.
After reboot, nothing works. System is not discoverable by Raidar, admin page not accessible.
System won't go into "Factory reset" mode anymore. When attempting to initiate the factory reset the power loght flashes a few times, and then the system stays with "power" and "act" leds lit forever, just like original poster reported.
Would be grateful for any hints.
I tried the OS reinstall several times also, but this does not work either.
Did you just upgrade to 6.4.0?
Thank you for answering.
In the process of trying to get it online, it was online for a short while. Then I tried to install the newest firmware in, but it failed to install. After that the NAS is offline according to http://readycloud.netgear.com/client. Also I cannot connect to the NAS in in Windows or explorer by using the IP.
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