NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RN104 6.4.1 Anti-Virus Plus Live Scan [red-dot] disabled
I have read all the relavant discussions and cannot find a solution.
Saw something about a "faint checkbox" ... not sure, but I think my setup is correct
I just updated to 6.4.1 (x86) running Win 7 sp3 with all current updates and drivers.
On Admin > System > Overview I show Anti-Virus Plus installed
I know it is working because I got a message ... and deleted the offending .exe file
Then I rebooted the NAS just to be sure ... reboot worked well.
The Antivirus definition is current to today 1/27 about 15 minutes ago.
I click on the link, CHECK the enable real-time scanning, click APPLY
Then I click on the Antivirus Icon which bring up page //192.168.1.10/apps/avplus/admin/index.html
The Live Scan [red-dot] disabled shows
If I use admin > systems > settings > services > Antivirus [shows green bar] and click on it then , CHECK the enable real-time scanning, click APPLY
Click the AVPlus page, press F5 to refresh, Same thing ... The Live Scan [red-dot] disabled shows
Also, when I use Admin > Apps the only app installed is AVPlus.
The version shows 2.0.3
Directly below that is a FAINT GRAY "ON" that will not do anything if I click it.
When I click LAUNCH I get the same page //192.168.1.10/apps/avplus/admin/index.html
The Live Scan [red-dot] disabled shows
Is this an indication of something wrong?
jaholstein wrote:
I just updated to 6.4.1 (x86) running Win 7 sp3 with all current updates and drivers.
Is this an indication of something wrong?
It might be. But you should be keeping the AntiVirus service disabled on 6.4.1 and above anyway - it creates a huge performance problem, and Netgear has recommended turning it off until they have a fix.
5 Replies
Replies have been turned off for this discussion
jaholstein wrote:
I just updated to 6.4.1 (x86) running Win 7 sp3 with all current updates and drivers.
Is this an indication of something wrong?
It might be. But you should be keeping the AntiVirus service disabled on 6.4.1 and above anyway - it creates a huge performance problem, and Netgear has recommended turning it off until they have a fix.
Now that 6.4.2 you would expect the anti virus issue to be fixed now, It's totally not acceptible to run a nas and not be able to scan the drive for viruses.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
