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Tutor

Jul 10, 2016

RN104 freezes 5 minutes after boot

Hi,

I have a problem that started just over a week ago with my RN104 freezing shortly after booting up. In its frozen state, I cannot connect to shares, the web admin page is non-responsive, ReadyCloud says it is offline, and RAIDar cannot find it. The only sign of life is that it will respond to a ping. On the device itself it no longer responds to the Power button. The only way out of this state is to switch it off at the power point, and then back on. But after the device has finished booting it will only last around 5 minutes before it freezes once again.

For reference (based on looking at other similar cases) I don't have anti-virus running, and don't have any other apps installed (I simply use it as file storage). I did upgrade to 6.5.0 shortly before this started happening, and moving to 6.5.1 has not fixed the issue.

Regards,

Andrew.

Booting

12 Replies

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StephenB
Guru - Experienced User
Jul 11, 2016
Try deleting the logs w/o downloading them, and see if it helps.

If it doesn't help, then you probably should use paid netgear support.
- aolennick
  Tutor
  Jul 11, 2016
  I have already downloaded the logs, as this was requested by Netgear Phone support. Will this negate your suggestion?
  - StephenB
    Guru - Experienced User
    Jul 12, 2016
    aolennick wrote:
    
    I have already downloaded the logs, as this was requested by Netgear Phone support. Will this negate your suggestion?
    
    The fact that you could download them makes the odds of a filling OS partition less likely. Since you have the logs, look for /dev/md0 in volume.log and see how full the OS partition is.
    
    If support is already working this, perhaps it's best to just let them proceed.