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Forum Discussion
RN104 issues - No LCD display or web access, etc.
Hi guys,
First post on this forum. I've done some searching on Google and a bit on this forum as well for this problem. I've seen people report issues but I haven't seen too many fixes, or at least none that have worked for me.
I bought a ReadyNAS RN104 about 3 months ago and have been having some accessibility issues with it. The shares are available on my LAN, but I cannot access the unit through the web interface, either through the admin portal or the cloud. Also, the unit's LCD display is not lit, and the unit doesn't respond to any presses of its physical power button. The only way to reboot the unit is to pull the plug, which I hate doing for obvious reasons.
The firmware is v6.2.2. I have done multiple OS reinstalls, and the unit works fine for a few hours after this and can be accessed as normal; the LCD display works and the power button is functional, but after an hour or so I lose connectivity to it via the methods mentioned above.
I saw a post mention that the unit would lose its DNS server/s, so I've manually set them to Google's servers (8.8.8.8 & 8.8.4.4), but after a few hours I still lose external connectivity. I was able to previously access the admin page using the device's friendly name as opposed to its IP address, but this hasn't worked again in some time. The IP address does respond to pings. RAIDar displays that the unit is online and healthy, but when I click 'Setup' it tries and fails to load the normal web admin page. I have tried the admin page in different browsers as well with no luck.
Does anyone out there know of a proper fix for this issue please? Is it a firmware bug? And if it is, is there a new release coming out soon? Again, the shares are accessible on my LAN and I can still read and write to the unit locally, but any and all web or external access is down.
Any help is appreciated.
First post on this forum. I've done some searching on Google and a bit on this forum as well for this problem. I've seen people report issues but I haven't seen too many fixes, or at least none that have worked for me.
I bought a ReadyNAS RN104 about 3 months ago and have been having some accessibility issues with it. The shares are available on my LAN, but I cannot access the unit through the web interface, either through the admin portal or the cloud. Also, the unit's LCD display is not lit, and the unit doesn't respond to any presses of its physical power button. The only way to reboot the unit is to pull the plug, which I hate doing for obvious reasons.
The firmware is v6.2.2. I have done multiple OS reinstalls, and the unit works fine for a few hours after this and can be accessed as normal; the LCD display works and the power button is functional, but after an hour or so I lose connectivity to it via the methods mentioned above.
I saw a post mention that the unit would lose its DNS server/s, so I've manually set them to Google's servers (8.8.8.8 & 8.8.4.4), but after a few hours I still lose external connectivity. I was able to previously access the admin page using the device's friendly name as opposed to its IP address, but this hasn't worked again in some time. The IP address does respond to pings. RAIDar displays that the unit is online and healthy, but when I click 'Setup' it tries and fails to load the normal web admin page. I have tried the admin page in different browsers as well with no luck.
Does anyone out there know of a proper fix for this issue please? Is it a firmware bug? And if it is, is there a new release coming out soon? Again, the shares are accessible on my LAN and I can still read and write to the unit locally, but any and all web or external access is down.
Any help is appreciated.
9 Replies
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- I've just done another OS reinstall so that I can uninstall some apps I have on there. The unit is back online and its LCD display is lit, but I still can't access the admin page via a web browser. I can access the unit via the cloud, however.
Any ideas? - I think you just ran into the uninstall bug in 6.2.2
- Is there a workaround for this bug? Or do I need to perform another OS reinstall and see if it comes good?
An OS reinstall won't help.Ash_Silva wrote: Is there a workaround for this bug? Or do I need to perform another OS reinstall and see if it comes good?
If you have ssh enabled, it is easily fixed. Support (or someone else from netgear) can fix it remotely. They shouldn't charge, but they might attempt to apply normal support policies.
If you have a scratch disk handy (not part of the array) you can fix it on your own w/o ssh.
-Power down the RN104
-Remove all the disks (labeling by slot)
-Insert just the scratch disk and power up. The RN104 will install the current OS on the scratch disk
-You will now be able to log into the web ui (using "password" as the admin password). Update the firmware to 6.2.3 beta (manually downloading from this forum).
-After the update completes (reboot, etc), power down the NAS, and reinstall the original disks. Then power up.
The NAS will then install 6.2.3 onto the old disks automatically, which will repair your problem.- Thanks for your reply.
I'll look into the scratch disk method, and then contact Netgear support of necessary.
Thanks again. I'll post with how I go. - It appears I have this same uninstall bug. I had recently uninstalled an app an ever since can not access the browser interface at all.
If I do the scratch disk method what are the chances of losing data?
This is for my work and the data is very valuable to our business. Meaning I could lose my job...
Should I just call and use net gear premium support? - @Robblehead:
The data should still be intact (assuming that your drives are healthy) if you follow the suggested steps of StephenB. Otherwise, if you are hesitant doing those steps then it would be best to contact Netegar Support for assistance: http://support.netgear.com/general/contact/#tab-call - Netgear support should be free on this.
FWIW, if your job depends on protecting the data, then you really better invest in a backup solution. RAID is not sufficient. RAID arrays (and NAS) can/do fail in ways that lose data. And then there's fire/flood/theft...
Also I strongly recommend using a UPS to protect the power. Unexpected shutdowns are usually ok, but sometimes can cost you data. - I have a NV+ that I am using RSYNC to backup every other week so I would not have a total loss but I don't want to risk it. I am using an APC UPS as well!
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