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Forum Discussion
RN104 post latest firmware boot crashes to error submit_one_bio+28 error
After latest firmware update rn104 boots starts network appears on network looks happy then crashes to error submit_one_bio+28 error and all stops is this a root volume error or something more sinister.. any pointers gratefully recieved!
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Hi Leedanskin,
Can you download the system logs and provide it to us? You can upload it to a file sharing site and PM me the download link.
Regards,Hi john
would love to do that how do i get the system logs if the system crashes back to this and is no longer available? all appears normal till it then crashes
Lee
Hi Leedanskin,
How long does it take before the system crashes? Can you download the logs before it happens?
Regards,
I've had exactly the same problem since I upgraded to 6.9.4 last week.
I got a tweet from NetgearHelps yesterday saying to boot into Tech Support mode, which I did and it's showing "Debug code: XXXXX" but I can't find any further info about that message.
RAIDar detects it, which it didn't after a normal boot (NAS was hung).
I can't connect (via browser) to the IP address shown by RAIDar, so I guess my next step is to ssh into the box to see what I can see.
paul_henman wrote:
boot into Tech Support mode, which I did and it's showing "Debug code: XXXXX" but I can't find any further info about that message.
That is NOT an error code. It's a PIN that Netgear can use to remotely access your system. Somehow you need to get the code to the person who asked you to go into tech support mode.
paul_henman wrote:
I guess my next step is to ssh into the box to see what I can see.
You can't use ssh in tech support mode, but you could use telnet. You'd need to start RAID, mount the OS partition and data volume manually.
If Netgear wants to take a look, then the right next step is to let them.
Whoops! Thanks for removing that info.
Their tweet said "contact support" but my warranty's expired, so they expect me to pay US$80+ in order to have them look at a problem caused by their OS update? :smileysad:
I have exactly the same error message since upgrading to latest firmware last week. No idea how to do a roll back or what to attempt first. any help appreciated.
Could do you please boot into tech mode again and PM me debug code?
Let us remote access to check the problem.
I successfully went back to 6.9.3 so I no longer have the problem. However Leedanskin and Bradek3788 would probably be grateful for some help in getting their NAS running again.
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