Forum Discussion

Tutor

Aug 25, 2017

RN104 Stuck In Boot Menu Mode/Normal after firmware upgrade 6.6.1

Last time I logged into my RN104, it offered me a FW upgrade to 6.8.0. I accepted. Something went horribly wrong and my NAS became unusable - completely. My data's fine due to having off-site backups...

factory reset

Installation & Upgrade

Tech Support mode

Skywalker

NETGEAR Expert

Oct 04, 2017

It's not clear to me what "wanting to boot off USB" looks like. Can you describe the state it's in when trying to boot normally?

What is printed on the LCD display?
How long does it take to get to its final state?
What is the state of each of the LEDs?
Do any of the buttons respond?

zeevi

Tutor

Oct 05, 2017

I will get this data ASAP. if I recall, the machine ONLY powers up wanting to boot USB with the power light and backup light (far right/left) blinking in an alternating, rapid pattern.

The display indicates it wants to boot from USB (whether there's a HD in the unit or not).

In 10-15 seconds, it usually fails.

With a recovery USB drive in it, it shows that it's trying to boot, but then ultimately fails.

With a "special" recovery USB drive (for getting a diagnostic port) it takes a few seconds to boot, then displays the diagnostic port number.

None of the buttons do a thing.

roen1
Aspirant
Oct 06, 2017
hmmmm same here! opened a topic yesterday evening and today checking out other topics to find out yours...
It should be some kind of factory warranty 'cause the update killed the chassis, not age.
- zeevi
  Tutor
  Oct 06, 2017
  That makes 4 of these that have "died" on the upgrade to 6.8.0.
  
  :-(
  - roen1
    Aspirant
    Oct 06, 2017
    oh sorry, it was to 6.8.1
roen1
Aspirant
Oct 10, 2017
exactly same here
debug port recovery
- Skywalker
  NETGEAR Expert
  Oct 10, 2017
  roen1, Can you show the state it's in when trying to boot normally?
  
  What is printed on the LCD display?
  
  How long does it take to get to its final state?
  
  What is the state of each of the LEDs?
  
  Do any of the buttons respond?
  - roen1
    Aspirant
    Oct 10, 2017
    
    when I boot from usb long and press backup button long time I get in debug mode, when press just untill he tries to boot from usb (usb flickering) i get second photo 'readynas usb recovery' and it shuts down without anything getting fixed.
    
    When booting whithout USB I get 'boot from USB failed' and flickering backup and power button. Only way to shut down is to cut the power.
    
    when booting normallywhen booting from USB