NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RN104 stuck on Boot Menu Mode - Normal after firmware upgrade
Hi all,
I have updated my firmware via the web interface because Netgear said the new version 6.9.1 was available to install. Now I can't access the NAS and it's not vissible with RAIDar.
Looking at the NAS:
- Power Light = Blinking
- Disk Lights = Off
- Act = On
- Display = Boot Menu
- Pressing Backup Button = displays Boot Menu - Normal
- Pressing Backup Button again doesn't do anything once Normal appears.
I searched the Netgear support pages and the forum, and already tried:
1) OS reinstall
Followed steps:
https://kb.netgear.com/22891/How-do-I-access-the-boot-menu-on-my-ReadyNAS-104-204-214-or-314
Result:
Display shows "Boot Menu". When the reset button is released and the Backup Button is pressed only "Normal" is shown.
2) USB recovery
Followed steps:
https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system
Result:
When holding the Backup Button and the NAS is powered on the display shows "USB Recovery mode" and within 5 seconds "Failed!". The disk Lights are on.
Any ideas how to resolve this?
Regards and thanks,
Raymond
Hi raygear,
Since the NAS is still not detected even without the disks, it is possible that the chassis already faulty. If you are the original purchaser of the NAS and if it is still under the hardware warranty, you may contact support. They can provide a replacement for your device.
Regards,
JohnCM_S
NETGEAR Community Team
11 Replies
Replies have been turned off for this discussion
No one?
Hi raygear,
Can you try powering up the NAS without the disks and check if RAIDar will be able to detect the NAS?
Note: Please label the drives with their corresponding bay before you remove them to ensure that it still in the same order when you re-insert them.
Regards,
JohnCM_S
NETGEAR Community TeamHi John,
Thank you for your reply!
I powered up the NAS without the labelled disks.
- Power Light = Blinking
- LAN Light = Blinking
- Display = Boot Menu
- Pressing Backup Button = displays Boot Menu - Normal
The NAS is not detected by RAIDar, also not when directly linked to the pc.
Regards and thanks,
Raymond
Hi raygear,
Since the NAS is still not detected even without the disks, it is possible that the chassis already faulty. If you are the original purchaser of the NAS and if it is still under the hardware warranty, you may contact support. They can provide a replacement for your device.
Regards,
JohnCM_S
NETGEAR Community TeamHi raygear,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,JohnCM_S
NETGEAR Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
