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RN104 Stuck In Boot Menu Mode/Normal after firmware upgrade 6.6.1
Hi All,
I have updated my firmware via the web interface as it said a new version was available to install this week. This went without a hitch the updated started, downloaded and installed on to NAS104 it then went into the normal procedure during this process. I then went to bed and looking at the NAS in morning it has the following
Power Light Blinking
Act - On
Display shows - Boot Menu
Pressing Backup Button - Then displays Boot Menu - Normal
Backup Button doesn't do anything once Normal appears
The NAS appears to be dead, I can't access it as its off line!
Have tried various power downs (un-plugging the wall plug as the Pwr Button just blinks at me and does nowt!)
Power Up with Reset button pushed in with small screw driver - still nothing just goes to Boot Menu?
Any ideas how to resolve or is it now broken because I downloaded the new firmware version?
I normally check for updates regularly and install them when available going from 6.6.0 to 6.6.1 and havent had an issue, normally the NAS comes back on line after this process is complete and all is fine.....
NAS has 3 x 4TB WD Red's and is only running the Plex App.
I have made contact with Netgear Support on the business phone No if anyone calls about ReadyNas in the UK. You will actually speak to support in the US. They are very friendly and helpful so no great shakes, it's just a shame the ReadyNas which has been working fine failed after a Firmware Update, though it is unclear if this actually caused the failure and maybe a coincidence where somthing else failed in the NAS during the the firmware update and re-boot process. This does make you bit weary in the future updating firmware, so I may now leave updates a while before just pressing the update firmware button :-)
They have RMA'd my product and are sending a replacement ReadyNas Chassis.
19 Replies
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Hi,
Have Run RAIDar and it says "can't find any Netgear Storage on your Network"?
Lan cable is connected from NAS to Network and NAS Ethernet Plug on NAS has LED flickering.
Hello fireman69,
Try plugging it to another port of the router/switch. Or simply unplug the LAN cable then plug it back in.
How many disks are inserted?
Regards,
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