As stated in the subject line but required again here for unknown reasons: RN104 UPS issue. Ever since I bought a UPS a year ago, I keep getting this in my log file every day: Mon Feb 20 2017 15:27:34System: New USB UPS detected. Manufacturer: EATON, Model: 5S 700, Serial: .Mon Feb 20 2017 15:27:30System: USB UPS removed. Manufacturer: EATON, Model: 5S 700, Serial: .Sun Feb 19 2017 20:03:01System: Error communicating with UPS 'UPS1' ().Sat Feb 18 2017 5:23:07System: New USB UPS detected. Manufacturer: EATON, Model: 5S 700, Serial: .Sat Feb 18 2017 5:23:04System: USB UPS removed. Manufacturer: EATON, Model: 5S 700, Serial: .Fri Feb 17 2017 15:09:31System: New USB UPS detected. Manufacturer: EATON, Model: 5S 700, Serial: .Fri Feb 17 2017 15:09:27System: USB UPS removed. Manufacturer: EATON, Model: 5S 700, Serial: .Fri Feb 17 2017 1:51:36System: New USB UPS detected. Manufacturer: EATON, Model: 5S 700, Serial: .Fri Feb 17 2017 1:51:32System: USB UPS removed. Manufacturer: EATON, Model: 5S 700, Serial: . This has persisted over a few firmware versions. Any idea? Or at least any way to stop it bloody emailing me about UPS issues? Thanks in advance for any replies.Bobby.

You can't expect Netgear to have one of every possible UPS on hand to test. They used to have an area where users could post their experience with different ones, but that disappeared with the new forum format and wasn't well used before that. Your issue is not common with most UPS's, though some others have reported similar problems with some. Unless you can prove it's not the UPS that's the issue, I really don't expect you will get much assistance from Netgear. And even if they know it's NUT that causes the issue, they didn't write NUT and probably couldn't fix it, anyway. You can sit there adamantly waiting for Netgear to solve your problem for you, or you can be pro-active. This is not Netgear support, it's a community forum. Since nobody here has offered up an answer on a silver platter and you are unwilling to try and help yourself, best of luck to you.

We've had a Eaton 5P 1500 connected to a RN104 with 4 disks for two weeks with disk spindown enabled, but we're still unable to reproduce the issue. However, we do have a hunch of what may be happening. We'll be posting a 6.8.1 Beta with a potential fix for this issue within the next 24 hours.

I expect the final to be released before the end of September - probably closer to the middle of the month.

bobba84 wrote: What do you suspect the problem is? NUT (the UPS monitoring software) determines if UPS data is stale by comparing the current time to the timestamp of the last UPS update. These updates should occur every few seconds. Depending on a number of factors (which I really don't know), a running system process can be frozen while a disk spins up. So if the disk takes a long time to spin up, and it happens to start spinning up at just the wrong time, then the time difference between the last UPS update and the current time could grow larger than what NUT determines is normal. Then it will mark itself as having stale data, and send a communication error notification. We should be able to fix this by just extending the timeout long enough to allow the disks time to spin up. bobba84 wrote: Can you ask them to enable unticking the 'UPS' tick box under monitoring in case it still happens? Yes, I believe this is coming in 6.9.0.

bobba84 wrote: Anybody care to have a second look? I was hoping after almost a year this was resolved... Skywalker did suggest that 6.9 would have the longer timeout, so maybe you should try that. It's at RC-1, so it should be stable. Also, it likely will be released shortly, so you could of course wait a bit longer for that.

RN104 UPS showing up in log file all the time

59 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Feb 21, 2017
Which firmware are you running?
bobba84
Luminary
Feb 21, 2017
The latest (6.6.2, does that sound right?)

It's happened on the last 3 firmwares (before that I didn't have a UPS)
- FramerV
  NETGEAR Employee Retired
  Feb 22, 2017
  Hi bobba84,
  
  You can edit the alerts that you would be getting:
  
  How can I manage the alert event settings on my ReadyNAS OS 6 storage system?
  
  As for the actual issue that you are experiencing, kindly try sending your logs for now; I can try to have our subject matter experts look at it further.
  
  How do I send all logs to ReadyNAS Community moderators?
  
  Regards,
  - bobba84
    Luminary
    Feb 22, 2017
    Thank you, log files sent.
    
    BUT - The UPS options is greyed out and cannot be unticked!
    
    Firmware is actually 6.6.1 (The latest)
bobba84
Luminary
Feb 28, 2017
Is there any progress? For some reason I received an email saying the question about firmware version above was marked as the solution - this issue is still not resolved.
- bobba84
  Luminary
  Mar 02, 2017
  I still haven't heard anything... Any progress please? If not, let me know.
  - Anonymous
    Mar 07, 2017
    As a workaround (in case my assumptions do not match your setup, please ignore the post):
    
    Currently I understand, that both boxes are connected in two ways. One is supporting power from UPS to NAS, the second is some kind of USB-link making them also talk to each other. The second one I assume is responsible for the alert messages generated in the logs.
    
    So, why not cutting off the communication between the NAS and the UPS at all by removing the usb-link? At least you no longer get your logs swamped. Power support should still be fine, I would assume.
bobba84
Luminary
May 27, 2017
Thanks for the response.

My attitude is consistent with being ignored for 3 months by someone who said they would check something for me, and for a defective product I paid good money for.

I've just installed the latest update, i'll see how it goes. But I still would like an update on above.
- mdgm-ntgr
  NETGEAR Employee Retired
  May 28, 2017
  Can you provide a fresh set of logs from 6.7.4 if you still see the issue?
  - bobba84
    Luminary
    Jun 13, 2017
    The problem persists. New logs attached.
    www.loonage.com/users/bobby/System_log-BobbyNAS-20170613-145156.ZIP
    
    When can I expect a response please?
    
    Thank you.

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RN104 UPS showing up in log file all the time

59 Replies

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