Hi!My NAS RN10400 is unreachble, either via htttp admin console (ReadyNAS Admin Page is offline)or via the network and windows from multiple machine.The power light is always blinking.When i use the RAID software diagnotics i get the message here in the screenshot attachedThank's in advance for your helpRonald

Ronmoul Welcome to the Community! You may want to contact Support for the issue you are having since the diagnostics show that your Disk 3 has reallocated sectors, this needs replacement of the disks but the cause why your NAS is offline is more on the Volume root has been full. When Data or OS volume becomes full, processes or booting can be an issue and also degrades the performance. Contacting Support is the best option here so that they will be able to assist you on getting to your data. You can login to my.netgear.com to create a case for Support to follow up. Alternatively, if you already have backup of you may want to make sure that the failing disk is replaced and perform a factory reset. HTH Regards

While 24 re-allocated sectors is something to take notice about, it's not a catastrophy. The cause of your problem is the full root partition. Unfortunately, it appears you have let it go to the point that it's hard to fix. If you have a backup, do a factory default and recover data fro backup. If you don't, and you already had SSH enabled, see if you can get in through SSH. If you can, there are guides to help you clean up the root partition. If you have neither of these options, then you need to contact Netgear support. Whatever way you go, you need to figure out why the root partition got filled, or it will happen again. And you also need to be mindful of any warnings the NAS is giving, as it likely had several warnings of this impending condition before it became dire.

Sandshark wrote: Whatever way you go, you need to figure out why the root partition got filled, or it will happen again. If you were still running 6.9.5 firmware with the AntiVirus service enabled, then that would explain it. That service failed (due to insufficient memory in the NAS) and was removed altogether in 6.10.x If that's not the situation, then it likely was a third party app. What apps did you install?

Hello!Thank you for your quick answer, and sorry for the late response. My NAS is no longer under warranty, i have to think about the opportunity of taken a 90$ support for one year.I wonder if it is possible to empty the root volume, if i am able to get access tot the NAS via ssh?Anyway, thank you for your helpRonald

Hello!you totally are right, i have to be aware about the warnings, unfortunately, the NAS was running fine and i did not pay attention to any warnings messagesI have a partial backup of my datas :smileysad:, so i am going to try a factory reset.Ronald

RN10400 - Unable to access to the NAS

12 Replies

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Marc_V
NETGEAR Employee Retired
Oct 16, 2019
Ronmoul

Welcome to the Community!

You may want to contact Support for the issue you are having since the diagnostics show that your Disk 3 has reallocated sectors, this needs replacement of the disks but the cause why your NAS is offline is more on the Volume root has been full. When Data or OS volume becomes full, processes or booting can be an issue and also degrades the performance.

Contacting Support is the best option here so that they will be able to assist you on getting to your data. You can login to my.netgear.com to create a case for Support to follow up.

Alternatively, if you already have backup of you may want to make sure that the failing disk is replaced and perform a factory reset.

HTH

Regards
- Sandshark
  Sensei
  Oct 17, 2019
  While 24 re-allocated sectors is something to take notice about, it's not a catastrophy. The cause of your problem is the full root partition. Unfortunately, it appears you have let it go to the point that it's hard to fix. If you have a backup, do a factory default and recover data fro backup. If you don't, and you already had SSH enabled, see if you can get in through SSH. If you can, there are guides to help you clean up the root partition. If you have neither of these options, then you need to contact Netgear support.
  
  Whatever way you go, you need to figure out why the root partition got filled, or it will happen again. And you also need to be mindful of any warnings the NAS is giving, as it likely had several warnings of this impending condition before it became dire.
  - StephenB
    Guru - Experienced User
    Oct 17, 2019
    Sandshark wrote:
    
    Whatever way you go, you need to figure out why the root partition got filled, or it will happen again.
    
    If you were still running 6.9.5 firmware with the AntiVirus service enabled, then that would explain it. That service failed (due to insufficient memory in the NAS) and was removed altogether in 6.10.x
    
    If that's not the situation, then it likely was a third party app. What apps did you install?
- Ronmoul
  Aspirant
  Oct 17, 2019
  Hello!
  Thank you for your quick answer, and sorry for the late response. My NAS is no longer under warranty, i have to think about the opportunity of taken a 90$ support for one year.
  I wonder if it is possible to empty the root volume, if i am able to get access tot the NAS via ssh?
  Anyway, thank you for your help
  Ronald