I have a RN10400-100NAS (serial number 3EP134EN011C2) that had would not turn off and would only allow the Boot Menu to cycle thru a list of choices. So, after reading the instructions, decided that taking a paper clip and pressing the reset button at the Boot Menu Normal was my best option. Neither pressing the reset button nor pressing and holding the reset button caused the boot normal to start. I have a feeling that the reset button / circuit was defective at purchase and just now found out. Lucky me, it occurred outside of my warrenty by about a year. The has worked well since I had purchased it and I think the four power outages that were about 4 seconds apart put the unit into the Boot Menu. Thank you Georgia Power. Any ideas how to repair this unit?

MikeS234 wrote: Now, what went wrong with the unit that four quick power outages caused it to lock up? Possibly lost disk writes caused the array to lose sync. I always recommend using a UPS with your NAS.

RN10400-100NAS reset button doesn't work at Boot Menu Normal selection

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DaneA
NETGEAR Employee Retired
Nov 08, 2017
Hi MikeS234,

Welcome to the community! :)

Kindly try to pullout the power plug then wait for few minutes and power on the RN104. Check if you will be able to access your data as well as if it will allow you to turn off the NAS properly.

Do you have a backup of the data stored in the NAS? What is the current firmware version of your RN104?

Regards,

DaneA

NETGEAR Community Team
- MikeS234
  Aspirant
  Nov 11, 2017
  Thank you for responding DaneA.
  
  I was beginning to wonder if there was anyone out there. I was thinking Netgear would have had their regurlar support team looking at logs that didn't have a response after X number of days.
  
  I did unplug for several minutes the RN104 when the power button was unresponsive. When I plugged the unit back in, the power button would be flashing and the led displayed Boot Menu.
  
  I then did an internet search and found there wasn't much information out there. Read up on the Boot Menu options and called it a night.
  
  I then unplugged the unit for a couple of days as I weighed my option. I did plug the unit back in with the wild hope that it would function normally. When the unit didn't, I then tried the reset button at Boot Menu "Normal" with a prayer that all my backups wouldn't be wiped in an instance. It was as if the reset button didn't exsist. The unit just sat there blinking and the led showing Boot Menu "Normal".
  
  I have since purchased a RN204 and installed the hard drives into that unit. The data was there and the unit requested an update which I completed. I have my data back and working.
  
  The original RN104 now states no hard drives detected. I am most likely going to get two internal 4 TB hard drives and power the unit up again. I don't recall having to use the reset button when I orginally purchased the unit. I am curious if the unit functions normally once I have the new hard drives in it. If it does, then I know that the unit had a defect when it was shipped to me; at that point I will be very disappointed in Netgear.
  
  Any other thoughts?
  - DaneA
    NETGEAR Employee Retired
    Nov 12, 2017
    MikeS234,
    
    I'm glad that the data is still intact when you have inserted the drives from the RN104 to the RN204.
    
    As a test, if ever you have just one spare drive, you may insert it to the RN104 then perform a factory reset on it. Then, check if it will be setup just fine.
    
    Regards,
    
    DaneA
    NETGEAR Community Team