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RN2120 6.4.0 non reponsive
The RN2120 is a bit of a pain because it's got no real interface beyond the networking.
I'll go through my story and if anyone can see a fix or something I've missed please let me know.
Was doing some work with another system, and logged into the NAS to link it up via iSCSI, and saw a firmware update was available. Thought "great.. the web interface sometimes stalls on this NAS, hopefully this will fix it" and hit update to 6.4
After what I thought was a long time (probably a couple of hours) the NAS hadn't made it back to rebooted, so I decided that something and probably stalled, and I'd force the reboot. Still nothing.. left if for more than a day.. still nothing.. no web, not ping response.
Read through the forums, found the note to check to see if it existed using RAIDR. Installed it on a new PC (The version I had setup was on a VM, that was on the NAS's iSCSI.. so.. bugger.) and nothing.
Checked out what the router knew, it was getting DHCP requests for both NICs, so something is getting started... but not enough for RAIDr, Web, or Ping to kick in on either IP address.
Decided to try flashing the NAS to 6.4 via USB, this was a bit tricky to know if it worked because of the lack of interface, however I believe it did as after a short runtime the NAS powered down. However on powerup I still get nothing on any of the IPs it leases from the router, and nothing on RAIDr.
I've left it for 5 days now to see if it needs to run a long rebuild process or similar, but the HDD activity lights seem to be inactive. There is 4x3TB disks in a low CPU NAS, so I can imagine some operations may take a long time. But it's hard to take on faith that it's doing work.
I would like to get my data back, particularly the iSCSI volumes. What are by options from here?
- Can I move my disks to another chasis?
- Can I try the beta 6.4.1 firmware?
- Did I miss something?
- Do I just need to keep waiting?
Took some time, and two OS reinstalls, but with the help of netgear support we were able to get the NAS back up again.
7 Replies
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Hi qyiet,
Welcome to the community!
Here are the answers to your questions.
- Can I move my disks to another chassis? Yes. You can move them but this is not our primary option in getting your data back.
- Can I try the beta 6.4.1 firmware? This isn't an option with your current situation. Load it if in case you encounter the issues that this beta firmware addresses.
- Did I miss something? None
- Do I just need to keep waiting? Let's try if we can access your data and extract the device logs by putting the device in "Volume Read-only mode". Steps are found here.
Let me know if you have further questions.
Kind regards,
BrianL
NETGEAR Community TeamLooks like my reply got lost someone on the intertubes. Retyping it.
I was able to get to the various flashing LED boot menu follwing the instructions BrianL linked, and select the "Volume Read Only" mode without issue.
It appears to have booted after that, but I'm at a loss as what the next setup should be. 30min after allowing selecting the reboot I've not been able to access the device via http, https, ping, ssh, telnet or smb on either of the IP addresses that the router gives it.
I've run RAIDar and it didn't find it either, however I don't count that as a proper test as it wasn't run from the same subnet so was probably pointless. (physical limitiation I'll be able to overcome in a few hours and retest)
So.. I'm kind of stuck for as to 'what to do next'
Qyiet
You might wish to open an online chat support case.
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