Forum Discussion

Amit_W

Aspirant

Feb 22, 2018

Solved

RN314-Err Used Disks after firmware upgrade 6.6.0 to 6.7.1

Hello,

I just ran an update of firmware on my NAS device from 6.6.0 to 6.7.1, with 4 drive bay on RAID 5

After the upgrade it requested a reboot , however on restart it is now giving an Error on the LED

"ERR Used Disks check RAIDar"

RAIDar is shoiwng message of previously used disks (Dirty disks) and asking for a format.

I havent backed up the data and therefore formatting is not an option

I have tried booting by removing one drive at a time incase a single drive is faulty and causing the issue but no luck, still shows the same error everytime

Can anyone help please

Thank you

Amit

Booting

Amit_W
Mar 02, 2018
Dear John,

I managed to get some assistance and copy away the data to external USB through the tech support boot menu option.
Have now gone back to factory default on the NAS and rebuilding the volumes.

Thank you.
Regards
Amit

5 Replies

Replies have been turned off for this discussion

JohnCM_S
NETGEAR Employee Retired
Feb 22, 2018
Hi Amit_W,

Welcome to the community!

You may want to check the health of the disks first. You can use the disk manufacturer's disk diagnostic tools (SeaTools for SeaGate disks, WD Data LifeGuard Diagnostics for Western Digital disks).

Upon checking on our system, you have a lifetime chat support with NETGEAR. I suggest to contact NETGEAR Support so they can also further investigate the issue.

Regards,
JohnCM_S
NETGEAR Community Team
- Amit_W
  Aspirant
  Feb 23, 2018
  Hi Jihn,
  
  Thanks, i check teh harddrives and they seem to be fine. Since the issue happened immediatly after an upgarde of teh firmware i suspect that this is related with the OS or corrupt firmware upgrade
  
  Unfortuantl ythe online Chat support has been unvailable. I would format the harddrives and start again as suggested by RAIDar but i require the data and cannot afford to loose this
  
  Regards
  Amit
  - JohnCM_S
    NETGEAR Employee Retired
    Feb 24, 2018
    Hi Amit_W,
    
    Th error that you are getting is probably would be caused by a full root volume.
    
    If you are able to boot the NAS in Tech Support mode, it will be best to contact NETGEAR support ( https://www.netgear.com/support/contact.aspx) so they can access the NAS. If chat is unavailable, you may contact them via phone but you will be required to purchase a support contract before they can assist you.
    
    Regards,
    JohnCM_S
    NETGEAR Community Team