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ph363's avatar
ph363
Aspirant
Dec 24, 2018

RN31400 - lcd_panic_handle r+7d after 6.9.4

Error recieved after updating through the web admin page. When booting the lcd displays Err: cannot extract properly then goes to the lcd panic message.

 

I have tried updating to 6.9.4 and 6.9.3 via usb recovery tool v2.0.T14 with no luck. I recieve the same messages as above. I was not able to find earlier versions of the usb recovery tool that others have had success with.

 

Has anyone seen this issue with 6.9.4? it seems to be pretty common issue with earlier updates. Any help is appreciated.

5 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Did you extract the firmware image from the zip file?  Or did you install the zip?

    • ph363's avatar
      ph363
      Aspirant

      I extracted the images and put them in the x86 folder.

       

      I've tried 3 usb drives: the current has been sitting at 'booting..' for 45 minutes now.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Sorry, I meant during the upgrade attempts before the USB recovery.

         

        If you have a scratch disk, you could try removing the existing disks (labeling by slot) and see if you can do a factory install onto the scratch disk.

         

        If that succeeds, then a USB recovery won't solve your problem (since the flash is intact).

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