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RN316 how to contact Netgear support???
Hello,
after update FW from 6.9.5 to 6.10 my RN316 wont boot and stop at samba service. I saw it once on another unit. If i do OS reinstall teaming will be destroyed an unit boot again normally. BUT.... when i booted my unit into the "Boot menu" touchpad of RN316 is ilt and is unresponsive. So i cannot choose OS reinstall or any other choice. SO MY UNIT IS UNABLE TO USE BOOT MENU.
I tried to get in contact with Netgear support to RMA unit but this is all i get:
NO CASSE NUMBER....but contact us within the next 24 hours....
is there any phone no from EU for support???
Can anyone from Netgear help me?
Thank you.
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Some other info.
RN316 stops at 86 percent of booting with nmb.service. raidar see unit as: System is starting up.
I have SSH access to the unit. can anyone help me with my unit in this state so i can do some backup?
I resolved booting with OS reinstall SSH command from Chirpa, so my data are accessible now.
I need to contact Netgear and do something with my unit's touchpad. (RMA perhaps) but with NO case number and no phone for EU.... Can anyone from Netgear help me please?
Thank you.
Hi Kardano, there are some phone numbers to contact Netgear in Germany behind this link. Fortunately, I did not have to try this so far.
https://www.netgear.de/home/contact-us/
For other European countries you might want to try modifying the link accordingly.
Godd luck and kind regards
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