NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mgustus's avatar
mgustus
Aspirant
Jan 05, 2018

rn42200 fails to boot

I have a RN42200 with two brand new WD2002003FZEX drives installed. I am unable to gett them to initialize./fomat and I've tried to up date the OS too. In both cases the LED screen goes from Netgear Storage Welcome to a blank screen with a line in the upper left hand corner. I think  I have a dead box but thought I would post here to see if I've over looked anything. Thanks for your time.

Booting

9 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Jan 05, 2018

    Start by removing the disks and powering up.  Then see if RAIDar sees the NAS with a "no disks status".https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar

     

    Also, connect the disks to a windows PC (either with SATA or with a USB adapter/dock) and try testing them with Western Digital's Lifeguard utility.

     

    If you are the original purchaser, you have 90 day phone support (via my.netgear.com).  Use that if you have it.

    • mgustus's avatar
      mgustus
      Aspirant
      Jan 05, 2018

      Thank you for the reply. Raidar doesnt see it with both disks removed.

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired
        Jan 06, 2018

        Hi mgustus,

         

        If RAIDar still cannot detect the NAS even if there are no disks inserted, there is a possibility that the chassis is faulty.If you are the original purchaser, you may contact our support for the warranty replacement.

         

        Regards,

        JohnCM_S
        NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More