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Forum Discussion
RN428 - Lost Volume, But Data Is There (64 TB)
Hi
NAS - RN428 (2019)
HDD - WD 14tb x 3 and 16tb x 1 (Total 4 disks, now expanding to 2 more)
Latest ReadyOS 6
X-RAID = RAID5
In office we were trying to expand the disk array and added a 16 TB to the NAS. It started Syncing. But since it was stuck at 0 percent for a long time, the person handling the unit restarted the NAS to probably bring it back to working order. But it failed.
Now it is not showing anything but the data of 64 TB, with no access to volume.
No access to the NAS through SMB and FTP.
There is an issue with the audit logs and it throws error when I try to delete or create a volume. Services like SSH cannot be started because of error.
Is there any possibility of resurrecting this back to life? Or fix the volume pool without destroying the data?
There is backup but not all of 64 TB is backed up so we need this fixed without depending on backup.
Thank you!
7 Replies
timvels567 wrote:
Is there any possibility of resurrecting this back to life? Or fix the volume pool without destroying the data?
There is backup but not all of 64 TB is backed up so we need this fixed without depending on backup.Maybe. See if you can download the full log zip file from the logs page. There should be a lot more information in there.
It can be hard to analyze - if you'd like I can take a look. You'd need to upload the zip to cloud storage (dropbox, one drive, google drive, etc). Then send a private message (PM) that includes a link to the zip. Make sure the permissions are set so anyone with the link can download. Note you send a PM using the envelope icon in the upper right of the forum page.
Don't post the zip link publicly, as there is some privacy leakage if you do that.
That you cannot start SSH is odd. By "Start", I'm assuming you can't enable it in the GUI, not that you can't connect when it's already enabled. A bad data volume shouldn't affect that. Two things that can are that you are still using the default password and that something is wrong with the OS partition (like maybe it's full). I suppose that a too=full OS partition could also be at fault for the expansion not occurring properly. Interrupting a RAID sync in progress is most likely what resulted in the data volume loss, though there is some change the cause is the same as the others.
Do check, or ask StephenB to check, your logs first. But I'm wondering if you could boot (preferably in read-only mode at least at first) with just the top two drives.
Sandshark wrote:
That you cannot start SSH is odd. By "Start", I'm assuming you can't enable it in the GUI, not that you can't connect when it's already enabled. A bad data volume shouldn't affect that.
It shouldn't. But in fact it does. That is why I recommend enabling ssh during setup, to make sure you can use it when you need it.
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