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Forum Discussion
Shares not showing on Readycloud after 6.7.4 upgrade
After the 6.7.4 upgrade the folder shares aren't showing on Readycloud and on Windows app devices say Offline. Same on two PC's on differnet Networks
Hi JennC,
On the portal is says online but "no volumes or USB disks". On the Windows App is says offline. This is the same from multple machines.
I have rebooted the NAS and site Router but still the same.
Thanks Chris.
Hello clinford,
Please check on the admin page's Cloud > ReadyCloud if it has your myNetgear account set as "signed in as". If so, please get to Accounts > Cloud Users and see if that is listed under name and email address.
Regards,
Hi JennC,
Sorry I had missed the reply, I have checked and yes on the admin page's Cloud > ReadyCloud my myNetgear account set as "signed in as" and in Accounts > Cloud Users I can see it is listed under name and email address.
Can I open any Router ports to help, or shall creat a new readycloud account and test with that ?
Hey clinford,
I know there was an issue some time back, with long email addresses (essentially Rcloud usernames). Is your email address longer than 30 characters?
Also, if possible try and map your NAS to a different Rcloud if you have any. Would be a good troubleshooting step. Just be careful if you leave Rcloud then Rcloud user's home folders will be gone too, so you wanna back that up first.
Cheers
Hi Hopchen,
Thanks for the suggestion, yes my email is so will create another account. I will give it a try and let you know.
Regards Chris.
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