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Forum Discussion

clinford's avatar
clinford
Aspirant
Jun 03, 2017

Shares not showing on Readycloud after 6.7.4 upgrade

After the 6.7.4 upgrade the folder shares aren't showing on Readycloud and on Windows app devices say Offline. Same on two PC's on differnet Networks
6.7.4
Business Discussions
ReadyCLOUD
Hopchen's avatar
Hopchen
Prodigy
Jun 19, 2017

Hey clinford,

 

I know there was an issue some time back, with long email addresses (essentially Rcloud usernames). Is your email address longer than 30 characters? 

 

Also, if possible try and map your NAS to a different Rcloud if you have any. Would be a good troubleshooting step. Just be careful if you leave Rcloud then Rcloud user's home folders will be gone too, so you wanna back that up first.

 

Cheers

clinford's avatar
clinford
Aspirant
Jun 20, 2017

Hi Hopchen,

 

Thanks for the suggestion, yes my email is so will create another account.  I will give it a try and let you know.

 

Regards Chris.

  • clinford's avatar
    clinford
    Aspirant
    Jun 20, 2017

    That worked and now will checke the users can access it remotely and if so with close the case.

    • Hopchen's avatar
      Hopchen
      Prodigy
      Jun 20, 2017

      Sounds good. Glad to help.

       

      Please mark the thread as "Solved" if it works OK now :)

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