NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
SHOULD I PULL THE POWER LEAD OUT ON MY NAS?
Before you ask, I have a full suite of screen captures (and a video) answering all the usual "you haven't told me what firmware version you are using, what is the model number and so on and so on". I can supply these if requested and really needed. For now however, I am not supplying these, and just asking my question generically in the hope that is all I need to do.
So generically:
1. I have a NETGEAR Readynas that is still stuck in start up (for a week now with nothing changing).
2. All the drive lights on the front of the unit are solid blue and the little blue light to the right these flashes every few seconds.
3. I can access all the files I care to sample test on this device, but I cannot open the "SETUP" button on Raidar (it is greyed out).
4. I cannot close the device by pressing its "ON/OFF" button on the front of the unit. (Nothing changes when I press this button, and its IP address that is continuously displayed on the front display doesn't change.
5. SHALL I JUST PULL THE POWER LEAD OUT OF THE BACK???
Appreciate any comments or advices.
As at the top of this post, if you feel you really need me to supply additional info I am happy to do this to be limit of what is accessible to me as a NON TECHNICAL end user person.
NO FURTHER ACTION REQUIRED THANKYOU.
On instruction from level 2 Nergear support for the NV104 ("Study-nas") I took the power lead out and replaced it when (ironically!!!!) that NAS would not shutdown. This fixed that problem.
Therefore I took a risk with NAS inquestion (Nv+V2 / NAS-Backup) and took the power lead out. When I reinserted it the Nv+V2 started quickly and I have now completled a successfull backup to it as usual.
I appreciate the willingness of everyone to offer their suggestions.
One other comment is this latest netgear support person everturned previous NG advice. I was now advised to use the on off button on the computer to turn the NAS's off and not the physical button on the front of the NAS case (which apparently has its own little driver which can fail).
10 Replies
Replies have been turned off for this discussion
The model and firmware version would be helpful/
By stuck in startup, what are you seeing in RAIDar (or on the LCD screen on the front if your NAS has one) to indicate this (other than not being able to click on setup)? Is it saying booting... or "retry startup" or something else?Here are all my screen 7
captures (but I can't attach the video).
The secreen capture will obviously reveal it is the NV+v2
You will see the Firmware version is innacessible (unless someone can tell me how).
Already had tried pushing three times in quick succession - still no discernable response. Tured again now. Same
David20PT1 wrote:4. I cannot close the device by pressing its "ON/OFF" button on the front of the unit. (Nothing changes when I press this button, and its IP address that is continuously displayed on the front display doesn't change.
can u press the on/off button 2 or 3 times in quick succession?first press is to wake up the nas from power saving mode and 2 more quick presses procedure is to turn the nas off.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
