Hi I would really appreciate some help getting my NVX going again. I made the mistake of attempting to install super-poussin's uTorrent add-on. My NVX is now stuck at "Booting...Installing addon" - Does anyone know how to fix this?I've tried reinstalling firmware, but that made no difference. I'm guessing you have to telnet into the device using Putty, then...?I wish I'd found this post before trying to install this add-on. They guy had the same problem, and it seems a 'jedi' fixed it but I've had no replies to the PMs to those who fixed it. Do you know what they will have done?I opened a support case 13 days ago, and the Level 2's keep saying they escalated it & fixed, but haven't - we're on the 5th cycle of them saying that now.I've left the unit in Debug Mode, but I don't know what to do next.

Already checked your support case,but looks the previous IP is unreachable,what is your current externel IP?please send a mail with latest remote access information to us.

Shouldn't you be able to remotely login to the NVX without needing to know the WAN IP? I'm pretty sure that even on firmware much older than what kc1's signature indicates, a secure connection should automatically be made back to NetGear when in Debug Mode. Or for some reason is that not working in this case meaning that port forwarding is needed?

ya it should be reachable unless something broke the internet-connectivity of the nas :)

Hi, the IP is still the same. Ports 42 & 43 are forwarded, as before. The Level 2 support people said the Level 3's were able to get in, and asked me to reboot it. I have done, and it's still in 'Debug Mode'. @de niro, do you want me to reboot it again?

Yes,I've sent PM to you,just reboot the unit.

[solved] NVX won't boot - stuck at "installing addon"! case

14 Replies

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de_niro
Guide
Aug 24, 2011
Already checked your support case,but looks the previous IP is unreachable,what is your current externel IP?please send a mail with latest remote access information to us.
mdgm-ntgr
NETGEAR Employee Retired
Aug 24, 2011
Shouldn't you be able to remotely login to the NVX without needing to know the WAN IP? I'm pretty sure that even on firmware much older than what kc1's signature indicates, a secure connection should automatically be made back to NetGear when in Debug Mode. Or for some reason is that not working in this case meaning that port forwarding is needed?
beisser1
Tutor
Aug 24, 2011
ya it should be reachable unless something broke the internet-connectivity of the nas :)
Retired_Member
Aug 24, 2011
Hi, the IP is still the same. Ports 42 & 43 are forwarded, as before. The Level 2 support people said the Level 3's were able to get in, and asked me to reboot it. I have done, and it's still in 'Debug Mode'.

@de niro, do you want me to reboot it again?
de_niro
Guide
Aug 24, 2011
Yes,I've sent PM to you,just reboot the unit.
Retired_Member
Aug 24, 2011
de niro wrote:
Yes,I've sent PM to you,just reboot the unit.

I don't see a PM from you yet?
Do you want me to reboot in Debug / Tech support mode?
Retired_Member
Aug 24, 2011
Hooray!

Thank you de niro, it's booting!

Now, please can you explain for the benefit of others, how you did this?

Is it something a user can do with SSH (putty), or some Tech support magic?

If users can do it, what are the steps?

Thanks again.
Retired_Member
Aug 24, 2011
One more thing, my Frontview password doesn't work anymore, and neither does the default - can anybody tell me how to get back in to Frontview?
mdgm-ntgr
NETGEAR Employee Retired
Aug 24, 2011
You may wish to try a OS/firmware re-install via the boot menu.
Retired_Member
Aug 24, 2011
mdgm wrote:
You may wish to try a OS/firmware re-install via the boot menu.

Thanks for the suggestion, but it didn't fix it. Can you think of something else?