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Forum Discussion
Stay away from ReadyNAS (and Netgear) if you want support after the warranty is up.
I have a ReadyNAS product that had a power supply failure literally 5 days after the 5 YEAR warranty expired. Netgear's answer: Tough luck, the unit is out of warranty, was end of life some time ...
what the fuss?
your warranty expired is that it has expired
u cannot expect electronic products will last forever
Basically, I was told to go and spend $600-$800 for a new unit with no hard drives so I could put the hard drives from my old unit in it if I wanted to get my data. Netgear has NO spare parts available and didn't even offer to compromise by selling me a newer unit for cheap.
Remember this unit failed 5 DAYS after a 5 YEAR warranty was up. The joke is that the warranty starts from the date I BOUGHT it, not the date I received it. It was shipped ground, and I didn't receive it until over a week after I ordered it, so I lost out on the week's warranty. That means it would have still been under warranty, yet Netgear refused to bend one inch. If it weren't for the fact that I am very technical and was able to figure out how to power it back up with a different power supply, I would have lost either a bunch of money or all the data that was stored on the drives.
"""I would have lost either a bunch of money or all the data that was stored on the drives."""
if u are technical enough u should know the importance of a backup
lol
u can easily find a replacement power supply from fleabay
new readynas use btrfs which is way better than the old ext formats. u should consider getting a new readynas.
You're missing the point. Netgear should stand behind their products. If they are giving you a 5 year warranty, then they should be able to have parts available for units past that 5 year date. They should at least have parts available for 5 years AFTER the unit is EOL. I know that the unit I have was not EOL until much later than when I bought it, so it's obvious that Netgear does not want to stand behind their products. And again, telling me to go pound sand because my unit was 5 DAYS out of warranty shows that Netgear doesn't care to keep customers happy.
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