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Forum Discussion
Stay away from ReadyNAS (and Netgear) if you want support after the warranty is up.
I have a ReadyNAS product that had a power supply failure literally 5 days after the 5 YEAR warranty expired. Netgear's answer: Tough luck, the unit is out of warranty, was end of life some time ...
what the fuss?
your warranty expired is that it has expired
u cannot expect electronic products will last forever
Basically, I was told to go and spend $600-$800 for a new unit with no hard drives so I could put the hard drives from my old unit in it if I wanted to get my data. Netgear has NO spare parts available and didn't even offer to compromise by selling me a newer unit for cheap.
Remember this unit failed 5 DAYS after a 5 YEAR warranty was up. The joke is that the warranty starts from the date I BOUGHT it, not the date I received it. It was shipped ground, and I didn't receive it until over a week after I ordered it, so I lost out on the week's warranty. That means it would have still been under warranty, yet Netgear refused to bend one inch. If it weren't for the fact that I am very technical and was able to figure out how to power it back up with a different power supply, I would have lost either a bunch of money or all the data that was stored on the drives.
"""I would have lost either a bunch of money or all the data that was stored on the drives."""
if u are technical enough u should know the importance of a backup
lol
u can easily find a replacement power supply from fleabay
new readynas use btrfs which is way better than the old ext formats. u should consider getting a new readynas.
You're missing the point. Netgear should stand behind their products. If they are giving you a 5 year warranty, then they should be able to have parts available for units past that 5 year date. They should at least have parts available for 5 years AFTER the unit is EOL. I know that the unit I have was not EOL until much later than when I bought it, so it's obvious that Netgear does not want to stand behind their products. And again, telling me to go pound sand because my unit was 5 DAYS out of warranty shows that Netgear doesn't care to keep customers happy.
A newer model than the one you purchased was released less than 3 months after you purchased your NVX. So your model has been discontinued for a very long time now.
The PSU is not considered a user replaceable part so if a unit fails under warranty we would replace the entire NAS unit with a refurbished one.
Unfortunately the power supply in your unit failed after the warranty had expired.
5 years is already a very generous warranty length. It's unfortunate when parts fail shortly after the warranty expires but these things happen.
We do stand behind our products and back in 2013 when you contacted support we went above and beyond to resolve a problem you were having.
cpu8088 wrote:[...]
new readynas use btrfs which is way better than the old ext formats. u should consider getting a new readynas.
I've seen you making this statement often, but never providing an argument in favour.
If you read the forums, BTRFS (or at least the way Netgear implements it) delivers nothing but crap and troubles.
I'd very much like to have the option to use ext4.
IcyK wrote:I've seen you making this statement often, but never providing an argument in favour.
...
I'd very much like to have the option to use ext4.
there are features with btrfs which ext4 does not possess.
synology dsm6.0 is using btrfs in beta stage, that would take them at least 6 months to get to production stage. and if you check up their forum u would notice there are lots of problems to be solved.
what argument? there is no argument.
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