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Forum Discussion
Stay away from ReadyNAS (and Netgear) if you want support after the warranty is up.
I have a ReadyNAS product that had a power supply failure literally 5 days after the 5 YEAR warranty expired. Netgear's answer: Tough luck, the unit is out of warranty, was end of life some time ...
Basically, I was told to go and spend $600-$800 for a new unit with no hard drives so I could put the hard drives from my old unit in it if I wanted to get my data. Netgear has NO spare parts available and didn't even offer to compromise by selling me a newer unit for cheap.
Remember this unit failed 5 DAYS after a 5 YEAR warranty was up. The joke is that the warranty starts from the date I BOUGHT it, not the date I received it. It was shipped ground, and I didn't receive it until over a week after I ordered it, so I lost out on the week's warranty. That means it would have still been under warranty, yet Netgear refused to bend one inch. If it weren't for the fact that I am very technical and was able to figure out how to power it back up with a different power supply, I would have lost either a bunch of money or all the data that was stored on the drives.
"""I would have lost either a bunch of money or all the data that was stored on the drives."""
if u are technical enough u should know the importance of a backup
lol
u can easily find a replacement power supply from fleabay
new readynas use btrfs which is way better than the old ext formats. u should consider getting a new readynas.
You're missing the point. Netgear should stand behind their products. If they are giving you a 5 year warranty, then they should be able to have parts available for units past that 5 year date. They should at least have parts available for 5 years AFTER the unit is EOL. I know that the unit I have was not EOL until much later than when I bought it, so it's obvious that Netgear does not want to stand behind their products. And again, telling me to go pound sand because my unit was 5 DAYS out of warranty shows that Netgear doesn't care to keep customers happy.
A newer model than the one you purchased was released less than 3 months after you purchased your NVX. So your model has been discontinued for a very long time now.
The PSU is not considered a user replaceable part so if a unit fails under warranty we would replace the entire NAS unit with a refurbished one.
Unfortunately the power supply in your unit failed after the warranty had expired.
5 years is already a very generous warranty length. It's unfortunate when parts fail shortly after the warranty expires but these things happen.
We do stand behind our products and back in 2013 when you contacted support we went above and beyond to resolve a problem you were having.
A newer model than the one you purchased was released less than 3 months after you purchased your NVX. So your model has been discontinued for a very long time now.
Ouch! That definitely sucks! But why are you blaming it on him? How was he supposed to know you were coming out with a new model and the model he paid good money for then would be discontinued so soon after he bought it?
The PSU is not considered a user replaceable part so if a unit fails under warranty we would replace the entire NAS unit with a refurbished one.
Netgear considers a lot of things not user replaceable but lets be honest, most people who purchase NAS units have some tech ability. I tell people all the time they should have a NAS box and they look at me like I am speaking a foreign language. Power supplies do go out, so it's odd that netgear can't offer to even sell a replacement, but then again you said they aren't "user replaceable" so that lets them off the hook for supporting a unit (or in this case replacing it with a refurbished unit.) Wouldn't it just be easier to let the user swap out power supplies? I'm sure if a fan dies that isn't user replaceable either, lets have downtime while we wait for the whole unit to be sent in over a fan? (I'm just playing devil's advocate here but it begs the question.)
Unfortunately the power supply in your unit failed after the warranty had expired.
5 days. And he gave a great example of how shipping affected the outcome of his warranty. In this case an exception could have been made. Being told to pound sand when you have data on the line isn't really going to appease you.
5 years is already a very generous warranty length. It's unfortunate when parts fail shortly after the warranty expires but these things happen.
Well if 5 years is too generous then make it something else. I think with how expensive some of the units are why wouldn't you offer a warranty as long as the enterprise drives we're supposed to have in them. What's unfortunate is that there was no exception given when he clearly explained that there a disconnect with shipping. Then there's the fact that support told him to go buy a new one. Ironically enough had he bought a new device he wouldn't have been able to save his data anyways because you can't pop drives in to a unit with different firmware. I know because I've tried it. Yes he didn't have a backup of his data anywhere else but the problem wasn't with his data or the devices holding his data, it was with the box that contained those devices and holds them hostage should an issue like this arise.
We do stand behind our products and back in 2013 when you contacted support we went above and beyond to resolve a problem you were having.
I realize you're giving an example that you do support your products but really? So petty as to go back into the history to look up when you helped someone with an issue? What do we only get one instance of support and that's it. Are most people just never supposed to contact support and boy oh boy if you do that's it?
Basically it looked like there were too many cheerleaders in the post. I thought I'd spring to the other side and give a viewpoint opposite of the tough luck buddy crowd that came in there.
cpu8088 wrote:[...]
new readynas use btrfs which is way better than the old ext formats. u should consider getting a new readynas.
I've seen you making this statement often, but never providing an argument in favour.
If you read the forums, BTRFS (or at least the way Netgear implements it) delivers nothing but crap and troubles.
I'd very much like to have the option to use ext4.
IcyK wrote:I've seen you making this statement often, but never providing an argument in favour.
...
I'd very much like to have the option to use ext4.
there are features with btrfs which ext4 does not possess.
synology dsm6.0 is using btrfs in beta stage, that would take them at least 6 months to get to production stage. and if you check up their forum u would notice there are lots of problems to be solved.
what argument? there is no argument.
That's what I mean. You're just stating opinions / testifying to your beliefs. Which is fine, but don't act like you're selling the ultimate truth here.
When asked, there is no answer, no argument in favour of BTRFS. I'd like to know why it is supposed to be so much better. The only advantage I see on my 5 OS6 boxes is the absence of a 16TB limit. Nothing else (regarding the file system, that is). What am I missing?
Earlier you stated people should upgrade to 6.4.0. I asked what would be the difference in experience for the user, as I was in doubt to upgrade. You kept quiet.
Also, I don't know the relevance of what Synology does or does not do. I don't own Syno products.
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