NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Stuck on "display is page_address+c" after firmware update
Hello,
My ReadyNAS 104 prompted me to update the firmware last night. So I agreed, and it has been stuck on the reboot stage for about 14 hours so far.
The message on the display is "page_address+c". It's got 2 network cables plugged in. And I think the previous firmware was 6.2.2.
I noticed that someone else with a similar problem said he disconnected the power and booted it up without network cables. Then he shut it down gracefully, reconnected the network, and powered it up. Is this worth a try? Am I making the problem any worse by disconnecting the power at this point? (the power button doesn't actually do anything at the moment)
Please help! I'm going away in 2 days and need it working.
Thanks in advance,
Tony
twc wrote:
And no more firmware updates. Ever.
Your 'display is page_address' issue could potentially be related to the mv_xor message that other individuals were getting on their RN104s. We released a 6.5.2 beta yesterday which should address that issue (although too late since you were recommended to restore to factory default). I would recommend always staying up to date on firmware though -- we fix a lot of security stuff in each release and address potential issues you could run into.
38 Replies
Replies have been turned off for this discussion
Hi twc,
I apologize for the inconvenience this has caused you. I don't see any problem rebooting your unit unless there is a problem with your hard drives. Anyway, I will give this a go and hopefully the unit will boot up just fine.
Kind regards,
BrianL
NETGEAR Community Team- Thank you for the tip.
Any idea what I should do next though, when the sync finishes?
Do we think it should reboot fine into normal mode? Or should I be doing something else first, such as rolling back to an earlier firmware to avoid it hanging at 77% again?
twc wrote:
Any idea what I should do next though, when the sync finishes?If Netgear offers suggestions, then of course go with them.
Otherwise, I'd just restart and see what happens. It might be that the combination of resync and something else (computing quotas or some similar processing required by the update) is what caused the problem.
I wouldn't roll back software..
So booting into "Volume read only" doesn't appear to have resolved anything. The sync completed and then I restarted from within the web admin. But it then got stuck on "Restarting now, See you soon" (on the units display).
I waited several hours but then had to disconnect the power and reconnect it.
Now it's stuck at "booting 91%" and I see "?pnphttpd.servic" when I press the power button (i can't read the character where I've put the question mark).
PLEASE HELP!!! I'm travelling overseas in 9 hours and this unit is supposed to record all my security cameras.
Ps. I took a configuration backup from the system settings page, whilst in "Volume read only" mode. I don't have a backup of the data, but I can live with losing that. I'm more concerned that the surveilance app is not recording the cameras.
Pss. And by the way, maybe the web admin screen should only prompt users to install firmware that is known to be compatible?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
