Hi! I have an ultra 4 with os6 installed. When I add an external hard drive (USB 2.0 and ntfs file system) it does not find it. Is this a problem with legacy hardware and os6?The disk works perfect to my windows 7 computer. Thanks!Ps. I did not try it with os4 I'm afraid...

What version of OS6 are you running?

I had a Ultra 4 (6.2 Beta) that I connected a 2TB USB drive to and it was ignored. Didn't show up. I didn't try anything other than plugging it in while the NAS was up. It had a USB 3.0 interface (HGST Touro). I ended up transferring the data over the network so I didn't try rebooting with it attached or any other options. I no longer have it so I can't do any further testing. It was new and I never tried attaching anything to it with 4.x... actually it only ran for a couple of minutes.

If you only tried adding it while the NAS is on, do also try booting the NAS with the disk connected.

Trouble finding USB-drive with Os6

12 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Oct 19, 2014
What version of OS6 are you running?
Xophile
Aspirant
Oct 20, 2014
6.1.8
mdgm-ntgr
NETGEAR Employee Retired
Oct 21, 2014
Can you try 6.1.9?
CharlesR
Guide
Oct 21, 2014
I had a Ultra 4 (6.2 Beta) that I connected a 2TB USB drive to and it was ignored. Didn't show up. I didn't try anything other than plugging it in while the NAS was up. It had a USB 3.0 interface (HGST Touro). I ended up transferring the data over the network so I didn't try rebooting with it attached or any other options. I no longer have it so I can't do any further testing. It was new and I never tried attaching anything to it with 4.x... actually it only ran for a couple of minutes.
mdgm-ntgr
NETGEAR Employee Retired
Oct 21, 2014
If you only tried adding it while the NAS is on, do also try booting the NAS with the disk connected.
Litoz
Aspirant
Nov 25, 2014
Hello, I'm currently having a similiar issue with the USB 3.0 front port. I'm using an Ultra 2 and OS 6.1.9, is this a known issue for the upgrade? I'm sure the physical connection worked on 4.X. When I move the hardware to the back connections (2.0)it works with no problem.

Is there any ssh command that can help me know if the port is up and known by the NAS OS?

PS: I know it got power because I hear my HDD spin up, but with a flash drive the write/read led showed no activity. Web UI didn't showed any of those drives
mdgm-ntgr
NETGEAR Employee Retired
Nov 26, 2014
If you download the logs, what is the date in bios_ver.log ?
Litoz
Aspirant
Dec 03, 2014
Sorry about this, it is now working. I did the update to OS 6.2, get the firmware from the website and uploaded through web UI. For the sake of completeness this is the date from the bios_ver.log

bios_date=11/02/2011
bios_vendor=American Megatrends Inc.
bios_version=080016
mdgm-ntgr
NETGEAR Employee Retired
Dec 03, 2014
Glad it is now working. You already have the latest BIOS for your NAS.
dhonzik
Aspirant
Dec 04, 2014
I think I have the same problem with 6.2 on my ultra 4 plus with the usb ports on the device. Mdgm confirmed it with my system logs that proved that the nas drive was having problems detecting the connected UPS. The front usb port works for maybe a couple of hours then stops during the transfer of data from my external drive. I thinking there is a problem with the USB support in 6.2. Can this be looked into