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65BM's avatar
65BM
Follower
Jan 07, 2019
Solved

Two out of four disks dead (probably)

Hi.   When I tried to access my ReadyNAS 104 earlier this evening I got an error message that it was not available. On the LCD display it said something like "DATA Dead". I rebooted the NAS but i...
  • Marc_V's avatar
    Jan 08, 2019

    Hi 65BM

     

    Welcome to the Community!

     

     

    Since you had multiple disk failures probability of recovering the data is more likely none but It might still be possible to do so by cloning the drives if it still is operational or by using Data recovery services.

     

    You can always contact NETGEAR Support on this kind of issues though Data Recovery service has a charge and again, there might be small to none possibility of recovery due to the disk failures you had.

     

    Using ReCLAIMe or other recovery software might help as well but some of them you have to purchase as well.

     

    I would still recommend to try and contact Support to check on this issue and I hope you have a good copy of your data stored on a different disk/device.

     

    You can login to my.netgear.com and create a case for the Support experts to be able to assist,.

     

    Hope this helps!

     


    Regards

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