After my update I did not seem to have a problem. My problem occurred after installing then uninstalling the application 'Contacts and Calendars Server'. I can now no longer log into the admin web page at all. When I try to get to it via a browser, it says it does not connect. There is no login window that pops up, nothing. I have no access to controlling the RN104 any more. I can see my files on the various shares but but I cannot access the admin interface at all.Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)

You have to enable ssh under System - Settings - Services. Ignore the warning.Log into ssh with user "root" and your admin-user password.In directory /etc/apache2 you will find -among others- two subdirectories: sites-available and sites-enabled. In sites-available are the configuration files for all configured apache websites. In sites-enabled are symbolic links for all active websites to the corresponding files in sites-available.Delete the symbolic link in sites-enabled, which was left after the uninstall and has no corresponding config file in sites-available.Apache should now be able to start: /etc/init.d/apache2 start

Jack_A_Lope wrote:Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)This sounds like the app has affected the apache config. Have you tried an OS Reinstall from boot menu. http://kb.netgear.com/app/answers/detail/a_id/22891 (this does not erase data, resets some OS files, network config and admin password)We have put in protection in the past to stop this sort of occurrence relating to an app but will get this app tested to see if there is something else.

I have experienced this (UI inaccessible after App uninstall) on HTOP, PHPMyAdmin, ReadyNas Photos II plus several others that need a web interface. Reinstalling the app from ssh command line fixes.The 6.2.1 RCs have the problem (tho I dont think I tried RC1) - I have rolled back to 6.2.0 and problem goes away.

This is still a problem for 6.2.2 rc1 - at least for ReadyNAS Photos II

UI offline after attempt uninstall app on 6.2.1

62 Replies

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Sliquid

Tutor

Feb 11, 2015

marvin wrote:
I had the same problem with another app and it is easy to resolve if you have access to the ssh console.
The uninstalled app removed its apache config in /etc/apache2/sites-available but did not remove the symbolic link in /etc/apache2/sites-enabled.
After removing the symbolic link to the missing config, apache started just fine.

marvin wrote:
I had the same problem with another app and it is easy to resolve if you have access to the ssh console. The uninstalled app removed its apache config in /etc/apache2/sites-available but did not remove the symbolic link in /etc/apache2/sites-enabled. After removing the symbolic link to the missing config, apache started just fine.

Just had this happen right after uninstalling an app... Nice find on running an SSH into the etc folder to remove the info. you saved me some time. Much appreciated

mk007
Aspirant
Feb 20, 2015
Uninstalled bind APP. Same issue with no UI. Support case open: 24736993

Wish I has SSH turned on!
mdgm-ntgr
NETGEAR Employee Retired
Feb 20, 2015
mk007 I see your system has already been looked at.

Please confirm to support whether it is fixed.

Please don't uninstall any further apps until after updating to 6.2.3. In 6.2.3 we not only have a fix for this issue we have also added a safe mode in case a similar issue should ever arise in the future.
mk007
Aspirant
Feb 20, 2015
Tech support got me back online. Thanks! SSH is now enabled.
kurt404
Aspirant
Mar 02, 2015
Hi,

I was able to fix it myself.

If you have a spare drive install it by itself (remove all original drives) and boot. Next update to the 6.2.3 beta. Power down, remove single drive and install your original drives and boot. The unit will update to the newest firmware and you will have access again.

Kurt
mdgm-ntgr
NETGEAR Employee Retired
Mar 03, 2015
Yes, that's been mentioned before. You do need a spare drive (must not be from your array) for this trick.
kurt404
Aspirant
Mar 03, 2015
Sorry, I did not see it mentioned in this thread. My second sentence was "If you have a spare drive"
mdgm-ntgr
NETGEAR Employee Retired
Mar 03, 2015
Thanks for sharing it in this thread. It is a useful option.
strudel89
Aspirant
Apr 04, 2015
Hi,

I seem to have the same problem (able to access shared files, unable to login to the admin GUI).

I uninstalled/reinstalled plex and updated to 6.2.2, then the problem happened.

What can I do? Customer support case : 24955544

Thanks
mdgm-ntgr
NETGEAR Employee Retired
Apr 04, 2015
Hi strudel89 support has provided you with an update

Forum Discussion

UI offline after attempt uninstall app on 6.2.1

62 Replies

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