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Ultra 6 Plus - freezing after upgrade from 4.2.31 to 6.x
Hello,
I have an old unit Ultra 6 Plus, which was running RAIDiator 4.2.31
I upgraded to ver 6.9.3 as per these instructions https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/Ultra-6-OS-Upgrade-from-4-2-30-to-OS-6/m-p/1181060#M120724
Upgrade went well, but when I logged in for the first time, I was prompted to upgrade to latest version, 6.10.5, which I did.
I rebuilt the volumes, it was running a sync. All seemed well but after about a day or so, it froze while I was doing some backups (stopped responding to ping, I was getting page cannot be displayed, and the unit itself was not responding to any buttons being pressed, other than the force shutdown 4 seconds press). I went trough this few times, now it seems to freeze sooner (30 minutes or an hour). One thing I tried was to increase the fan speed to high, it didn't seem to help. I tried to downgrade the firmware to 6.9.3 (the one I initally upgraded to), but it tells me file is not valid.
Has anyone had this issue? From the threads I've seen, quite a few people made this upgrade.
Thanks in advance
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In recent years we've recommending upgrading the RAM to 2 GB when doing the conversion. If you haven't done that, then I suggest doing that next.
Thanks, I just upgraded to 4Gb, will see how it goes!
Unfortunatelly, even after the memory upgrade to 4 Gb, it still freezes. Perhaps it's just a perception, but it seemed to be stable for longer (few good hours) before it froze.
StephenB Any other suggestions?
Bios is old (06/10/2010 FLAME6-2 V1.1) - I now see it's quite a process to upgrade it, I should've done it before upgrading to OS6.
Thanks in advance for other suggestions
l23 wrote:
I tried to downgrade the firmware to 6.9.3 (the one I initally upgraded to), but it tells me file is not valid.
You'd need to use the reall 6.9.3 firmware, not the slightly hacked one used in the conversion. Though Netgear generally doesn't support downgrades to previous major revisions (e.g., 6.10.x to 6.9.x).
FWIW, current firmware is 6.10.6, so you could try that before downgrading.
l23 wrote:@StephenB Any other suggestions?
Have you gone through the log zip file?
StephenB Thank you
I am on 6.10.6
I understand regarding the downgrade, I see 6.9.3 here https://kb.netgear.com/000055199/ReadyNAS-OS-6-Software-Version-6-9-3
Should I downgrade directly to that version? Or I should try going backwards to 6.10.6, 6.10.5, 6.10.4 etc
I did check the logs (I am still finding my way around there) - in the system.log I have the following before I rebooted the unit:
Jan 16 05:39:48 ReadyNASUltra6 dbus[2893]: [system] Activating service name='org.opensuse.Snapper' (using servicehelper)
Jan 16 05:39:48 ReadyNASUltra6 dbus[2893]: [system] Successfully activated service 'org.opensuse.Snapper'
Jan 16 05:41:07 ReadyNASUltra6 msmtpq[18154]: mail [ 1 ] [ 2022-01-15-18.27.46 ] from queue ; send failed ; msmtp rc = 76
Jan 16 05:41:09 ReadyNASUltra6 msmtpq[18197]: 2 more mails from queue failed to send with rc = 76
Jan 16 05:47:27 ReadyNASUltra6 connmand[2899]: ntp: adjust (slew): -0.000245 sec
Jan 16 05:51:10 ReadyNASUltra6 msmtpq[18324]: mail [ 1 ] [ 2022-01-15-18.27.46 ] from queue ; send failed ; msmtp rc = 76
Jan 16 05:51:11 ReadyNASUltra6 msmtpq[18367]: 2 more mails from queue failed to send with rc = 76
Jan 16 05:58:45 ReadyNASUltra6 mdadm[2890]: RebuildFinished event detected on md device /dev/md127, component device resync: mismatches found: 1518992896 (on raid level 5)
Jan 16 05:58:56 ReadyNASUltra6 msmtpq[18470]: mail for [ -C /etc/msmtprc @zzz@gmail.com,zzz@yahoo.com --timeout=60 ] : send was unsuccessful ; msmtp exit code was 76
Jan 16 05:58:56 ReadyNASUltra6 msmtpq[18472]: enqueued mail as : [ 2022-01-16-05.58.55 ] ( -C /etc/msmtprc @zzz@gmail.com,zzz@yahoo.com --timeout=60 )
Jan 16 06:01:22 ReadyNASUltra6 msmtpq[18524]: mail [ 1 ] [ 2022-01-15-18.27.46 ] from queue ; send failed ; msmtp rc = 76
Jan 16 06:01:24 ReadyNASUltra6 msmtpq[18587]: 3 more mails from queue failed to send with rc = 76
Jan 16 06:04:31 ReadyNASUltra6 connmand[2899]: ntp: adjust (slew): +0.000613 sec
Jan 16 06:11:25 ReadyNASUltra6 msmtpq[18700]: mail [ 1 ] [ 2022-01-15-18.27.46 ] from queue ; send failed ; msmtp rc = 76
Jan 16 06:11:26 ReadyNASUltra6 msmtpq[18763]: 3 more mails from queue failed to send with rc = 76
Jan 16 06:17:01 ReadyNASUltra6 CRON[18814]: pam_unix(cron:session): session opened for user root by (uid=0)
Jan 16 06:17:01 ReadyNASUltra6 CRON[18815]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)
Jan 16 06:17:01 ReadyNASUltra6 CRON[18814]: pam_unix(cron:session): session closed for user root-- Reboot --
Jan 16 13:03:52 ReadyNASUltra6 cron[2886]: (CRON) INFO (pidfile fd = 3)
Jan 16 13:03:52 ReadyNASUltra6 cron[2886]: (CRON) INFO (Running @reboot jobs)
Jan 16 13:03:52 ReadyNASUltra6 wsdd2[2887]: starting....
If I am reading this correctly, it froze at 6:17 AM - and I powered it off/restarted at 13:03
I did have another problem which I didn't mention before, because it shouldn't be tied to this freezing issue. I tried setting alerts with both gmail and yahoo addresses, it didn't work, it looks like both companies tightened up security (solutions I found in other threads didn't work for me). But I just configured it using another email account and was able to send a test.
l23 wrote:
I did have another problem which I didn't mention before, because it shouldn't be tied to this freezing issue. I tried setting alerts with both gmail and yahoo addresses, it didn't work, it looks like both companies tightened up security (solutions I found in other threads didn't work for me). But I just configured it using another email account and was able to send a test.
It'd be good to see what was in the emails that failed to send.
l23 wrote:
If I am reading this correctly, it froze at 6:17 AM - and I powered it off/restarted at 13:03
Yes, that is what it looks like.
The Ultra6 BIOS in the BIOS upgrade package is RN_Ultra6_061010.ROM, so I believe you have the latest.
I waited a few days before posting feedback.
After fixing the emailing issue, it still crashed once. But now it's been few good days with no crash. One thing I didn't mentioned before, after the upgrade to OS6, it was doing a sync. It looks like now it finished. Can't tell if this indeed was the root cause, a sync should not cause a crash, but after fixing the emailing issue, I have't done anything else.
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