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Forum Discussion
Unplugged 4th Drive, Now nothing works anymore! #23575559
This is completely random, I simply unplugged the 4th Drive to explaining to a friend how simple it is to change drives when you want upgrade he size, then all of sudden it says drive "Degraded" ... how so its a brand new box and new hdd, why the randomness?!
Tried taking it out again, rebooting etc, now it says both 3rd and 4th drives are Degraded and Offline even though they are new and installed correctly.
Rebooting again now I cant access any of my shares!!
How do I go about resolving this headache!?!
Thanks.
Tried taking it out again, rebooting etc, now it says both 3rd and 4th drives are Degraded and Offline even though they are new and installed correctly.
Rebooting again now I cant access any of my shares!!
How do I go about resolving this headache!?!
Thanks.
6 Replies
Replies have been turned off for this discussion
- When you removed the first drive, then in fact the array was degraded (no longer redundant). When you reinsert it, a RAID resync is needed before the array becomes redundant again. That takes time - generally hours.
If you removed a second drive before the resync completed, then you destroyed the array and you have likely lost your data. If you removed drive 4 again, then there is a chance.
In either case, you should contact support (support.netgear.com). You have phone support if you purchased within the last 90 days. - I only removed the 4th drive, but it no longer can see the 3rd or 4th. Gonna plug it back it in.
- I would also suggest that in future you make sure your backup is up to date before pulling drives.
I would agree with StephenB's suggestion that you should contact support.
Personally I'd contact support first. The more you mess with it, the lower the odds of getting your data back.mr3rown wrote: I only removed the 4th drive, but it no longer can see the 3rd or 4th. Gonna plug it back it in. - Hi guys,
Thanks for your replies. Contacted support, got off to a bad start but might be finally getting somewhere, awaiting some confirmation soon.
Thanks again. - I see your support case has been escalated to L3.
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