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Forum Discussion

slmzD's avatar
slmzD
Aspirant
Nov 30, 2015

Update to 6.4.0 made my hdds inactive

i updated to 6.4.1 yesterday and after a few hours my hdds was "inactive" and i lost ALL my data on them...    (rn 104)   worst ever.. lost 5tb of stored data...   and the rn wont even rebot or ...
data loss
error
hdd
Installation & Upgrade
loss of data
Storage
trash
StephenB's avatar
StephenB
Guru - Experienced User
Nov 30, 2015

I'd contact support, they might be able to mount your data volume again.

slmzD's avatar
slmzD
Aspirant
Nov 30, 2015

im in que there for the 2nd hour :P  

 

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Nov 30, 2015
    slmzD wrote:

    im in que there for the 2nd hour :P  

     

    Make it very clear that the issue was caused by a 6.4.0 update.  If they want you to pay, try to escalate to L2 or L3.

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