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Forum Discussion

slmzD's avatar
slmzD
Aspirant
Nov 30, 2015

Update to 6.4.0 made my hdds inactive

i updated to 6.4.1 yesterday and after a few hours my hdds was "inactive" and i lost ALL my data on them...    (rn 104)   worst ever.. lost 5tb of stored data...   and the rn wont even rebot or ...
data loss
error
hdd
Installation & Upgrade
loss of data
Storage
trash
slmzD's avatar
slmzD
Aspirant
Nov 30, 2015

im in que there for the 2nd hour :P  

 

StephenB's avatar
StephenB
Guru - Experienced User
Nov 30, 2015
slmzD wrote:

im in que there for the 2nd hour :P  

 

Make it very clear that the issue was caused by a 6.4.0 update.  If they want you to pay, try to escalate to L2 or L3.

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