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Forum Discussion
tonyk132
Aug 15, 2016Aspirant
Updated Surveillance for Ultra 6
Hello - I have an Ultra 6 with the Surveillance app installed. I now found there is an required update but if I select the x86 addon surveillance_1.4.2-3_amd64.deb and try to install it, my Ultra 6 says it is not the right package. "Update file is not valid for this architecture." So, what do I use for the update?
Thanks,
Tony
The surveillance app ought to be on http://kb.netgear.com/app/answers/detail/a_id/24551 but the link is broken.
7 Replies
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- StephenBGuru - Experienced User
The surveillance app ought to be on http://kb.netgear.com/app/answers/detail/a_id/24551 but the link is broken.
- tonyk132Aspirant
Thanks. I'll look for it once it's fixed.
Also, I have another problem. I changed computers, and now if I use the old Survellience (1.3.2.4) to do palyback, I get a popup that says "Can't load file: "blah\Appdata\Roaming\NUUO\ISSres/images/Playback/OsdText.bmp". I'm assuming I need to reinstall a Surveillance package on my new PC that takes care of that? If yes, which one?
Thanks,
Tony
- mdgm-ntgrNETGEAR Employee Retired
The 1.3.2.4 add-on is available here: https://www.netgear.com/support/product/RNNVR01L-1000S.aspx#download
However you are already running that.
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