NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Volume Data degraded error
Hi we have a Netgear 314E, Raid 5 and I keep getting this error. I have fixed it once by running balance and defrag but it is back again. The firmware is 6.6.0 and we have Egnyte Storage sync runni...
Hi uptown30,
I think the problem is with this:
Device: sda
Controller: 0
Channel: 0
Firmware: 01.01K02
Class: SATA
RPM: 7200
Sectors: 3907029168
Pool: data
PoolType: RAID 5
PoolState: 3
PoolHostId: 7c6e33a8
Health data
ATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
Current Pending Sector Count: 31
Uncorrectable Sector Count: 31
Temperature: 44
Start/Stop Count: 15
Power-On Hours: 23184
Power Cycle Count: 15
Load Cycle Count: 6There are uncorrectable and pending sectors already. Normally these are indicators that the HDD is faulty or getting there.
Are you using X-RAID2?
Volume in a degraded state as far as I know should still work, it just cannot tolerate anymore HDD failure.
I would suggest that you try to do a back-up of your files then have the HDD above be checked then replaced.
Regards,
If we do have to resync the array, does this means I have to back up the data, break the array and recreate it?
sda is marked as failed on the data volume array. I would replace that disk.
I have just rebooted the NAS and now it is indicating it is resyncing the volume however under System, Performance, Status it does indicate a yellow dot to Disk 1. Okay if I have to replace it, can I get some guidance what I have to do? I will order a 2 TB drive for one thing tomorrow.
mdgm - the NAS is less than 4 years old since it was purchased and base on the Hardware compadabilty list (http://kb.netgear.com/20641/ReadyNAS-Hard-Disk-Compatibility-List), it indicated there is a warranty of 5 years on from the manufacturer. So would that means I can get in touch with Netgear or would I have to get in touch with who we purchase the unit from for a disk replacement? Or the warrantly only valid if we have purchased a warranty coverage with Netgear? your input would be appreciated.
Actually the resync of the disk 1 is complete and the status is that the disk is healthy. Not sure if I should still pursue to get the disk replace.
uptown30 wrote:
mdgm - the NAS is less than 4 years old since it was purchased and base on the Hardware compadabilty list (http://kb.netgear.com/20641/ReadyNAS-Hard-Disk-Compatibility-List), it indicated there is a warranty of 5 years on from the manufacturer. So would that means I can get in touch with Netgear or would I have to get in touch with who we purchase the unit from for a disk replacement?
If you are the original purchaser of the RN314E (with Netgear-installed enterprise disks) then you should contact Netgear. Download the logs and check the SMART stats for the disk - don't just rely on the volume health indication.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
