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Forum Discussion
PeteCress
Jan 06, 2011Apprentice
Wake-On-LAN: Anybody Got It Working?
Seems like WOL is the only game in town for remote recovery from a power failure ==> graceful shutdown in response to UPS.
I'm doing something wrong, but don't know what.
Using Fusion's "FUSION WOL" utility, but no joy.
viz: http://picasaweb.google.com/108149798664924808733/Misc#5559114562945200322
I'm doing something wrong, but don't know what.
Using Fusion's "FUSION WOL" utility, but no joy.
viz: http://picasaweb.google.com/108149798664924808733/Misc#5559114562945200322
55 Replies
Replies have been turned off for this discussion
- blaceyAspirant
PeteCress wrote: ilkevinli wrote:
Is it just me?
No, mine exhibits the exact same behavior - hopefully Netgear will address this defect soon! - LarswaAspirantSame behaviour here. Could trace my magic packet using Wireshark, but the Ultra 4 Plus does not respond when it is shut down due to a schedule, or the button.
ONLY when shut down using the admin PHP interface, does it react to a WOL magic packet.
This is on my Ultra 4 Plus, with RAIDiator 4.2.15
/Lars
Edit: It's an Ultra 4 plus, nnot an Ultra 4 ... if it makes any difference .... - blaceyAspirant
blacey wrote: PeteCress wrote: ilkevinli wrote:
Is it just me?
No, mine exhibits the exact same behavior - hopefully Netgear will address this defect soon!
Has anyone opened a support ticket with Netgear that points to this thread?
Do we have any indication that they are aware of the defect and are working on a fix? - PeteCressApprentice
blacey wrote: Has anyone opened a support ticket with Netgear that points to this thread?
Not me.
And after my two experiences with NetGear tech support via phone I'm not about to.
If there is a web page somewhere I could fill out, I'd be the first.
But calling them? I don't need WOL *that* badly.... -) - topo_nasAspirantLast time I tested WOL, my NAS turned on fine, but I hosed my network. It turns out my DirecTV receiver does not like magic packets and until I power it off/on, it was causing the whole network to go down. Maybe in the future I'll get a smart ethernet switch and filter magic packets to the receiver, but for now, no WOL here. :-(
- mdgm-ntgrNETGEAR Employee RetiredPeteCress phone support is free for the first 90 days since purchase. After that contacting them via Online Submission is the way to go: https://my.netgear.com/myNETGEAR/support.asp
- PeteCressApprentice
mdgm wrote: PeteCress phone support is free for the first 90 days since purchase. After that contacting them via Online Submission is the way to go: https://my.netgear.com/myNETGEAR/support.asp
Thanks. I added that one to "Favorites".
For the phone support I've experienced so far, NetGear should pay *me*..... -) - QueondaAspirantPhone support SUX! I know this from many hours of experience. Called many times. Online submitting suck also. Those front line don't have a clue. The best support is here the online forums.
I wonder if their business support is better? I think I made a bad decision in buying the ultra plus. I think i should have going with a disk-less business model. The reason I'm thinking this is because they have a longer warranty but because I ask about the differences between the ultra plus and the business nas, the support tells me that business nas is a different number and can't tell me jack.
BTW, i'm using nas just for home use. Queonda wrote: the support tells me that business nas is a different number and can't tell me jack.
No kidding.. I guess they do play by the book.. :)- LarswaAspirant
Queonda wrote: Phone support SUX! I know this from many hours of experience. Called many times. Online submitting suck also. Those front line don't have a clue. The best support is here the online forums.
I also submitted an online case. If enough of those are submitted lets hope that this gets taken seriously. I included a link to this discussion.
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