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Forum Discussion
Warranty for ReadyNas NV+
Hello, I have a Netgear ReadyNas NV+ purchased in December 2009 with a dead power supply. I entered a case with Netgear support, and they are telling me that the unit is not under warranty - however ...
I found a reference here: http://www.readynas.com/?page_id=281
"Please be aware that ReadyNAS purchased prior to August 21, 2007 carries a one-year limited warranty. Extended warranty purchased for these ReadyNAS will be honored by NETGEAR. ReadyNAS NV+ and 1100 purchased August 21, 2007 and later have a 5-year limited warranty, and the ReadyNAS Duo has a 3-year warranty."
It could be that the off-shore support is not aware of the history of the warranty for the products, just the current warranty length.
I've updated my case with this information and will see what happens.
I have to say, I think my ReadyNAS is an awesome product, but so far, I have not been impressed with the off-shore support - I guess I will see if they come though in the end.
Todd
"Please be aware that ReadyNAS purchased prior to August 21, 2007 carries a one-year limited warranty. Extended warranty purchased for these ReadyNAS will be honored by NETGEAR. ReadyNAS NV+ and 1100 purchased August 21, 2007 and later have a 5-year limited warranty, and the ReadyNAS Duo has a 3-year warranty."
It could be that the off-shore support is not aware of the history of the warranty for the products, just the current warranty length.
I've updated my case with this information and will see what happens.
I have to say, I think my ReadyNAS is an awesome product, but so far, I have not been impressed with the off-shore support - I guess I will see if they come though in the end.
Todd
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