What to do after a fail firmware upgrade ?

Contact support.

How ? Where ?
Do i need any warranty actived? ( dont know if i have one )
Purchased it almost 3 years ago..

Thx for help

"Envoyé depuis mon Nexus 7 avec Tapatalk"

What ReadyNAS model is this on?

Hi, This is a ReadyNas Ultra 2, bought the 30 July 2012

I sent a message to NetGear support .. I hope they will answer.

My question for now :
My NAS is off, but my disk still contain my works datas.
How can i retrieve them ? Is there a software or procedure wich allow me to plug one of the hardisk to my comp and copy/save my so precious datas ?

thx

Hi all,

Today, i had the support on phone, and they told me that they can't do anything for me, be cause i've activated the SSH Commands, and installed OS6, so i could have made some changes that may conflict with the update.
Well, i didn't know, but making this caused my warranty to be useless :(

Anyway, they told me that my datas is still on the disk, and that i can retrieve them if i know how to do.
They told me that i need to go on the community forum to get some help if i don't know how to do it.

Actually, my NAS is on "support mode". This is the mode to allow netgear to check my nas files.
I have putty installed on my computer, but i'm afraid to do something wrong.

I'd like to do two things, and i would really appreciate that someone point me in the right direction to figure this out :
1 - I'd like to know how i can safely connect to my NAS, and copy/paste the whole datas folder via my local network to my computer,
OR, how to plug the disk on my computer (i have windows 7 and Ubuntu), and retrieve the data from the disk (which should be formatted as btrfs)
2 - Then, once first step is done, i will factory reset the Nas, and will never activate SSh again.

I would really appreciate, and can donate a contribution to the one who could help me to get my datas back on a safe disk.

Thanks by advance.

Hi Mdgm & community

You seems to be very active, involved, and full of advice on this forum, and some of your posts helped me a lot already, and i would say thanks to you already.

I found that post that allowed me to mount my failed disk on Ubuntu.
http://www.readynas.com/forum/viewtopic.php?f=4&t=71423

I followed the procedure, and this worked, but im not able to copy some folders because i'm not the owner of theses folders.
I have set (on my Nas), some folders protections (private access), with the "admin" login, not the "root" one (when i right click / propreties on this mounted disk, i see that i mounted it with root users. I'm newbie on linux commands. Is there a way to connect with "admin" login, and the password i was using on the NAS, to allow me to connect, and get the permissions to copy paste my Stuff folders to my computer ?

Thanks by advance!

You could try

chown -R root:root path

This should change the ownership of all files in the path.

Edit: oops, mounting read-only you couldn't change the ownership, I think.

You could try remounting without the read-only option set or create a user on the Ubuntu machine with the same UID as the owner for the files you can't access.

Dude, you are saving my life!

Here is my feedback:
After installing mdadm for the first time yesterdar, it was late, and i went to bed for sleeping.
This morning, while trying to reboot on Ubuntu, i had an error on raid disk failure, prompting me a DOS command shell that i couldnt acess : i couldn't write anything on it, because my keyboard is a fu***ing gamer keyboard that need drivers to be used.
So i unplugged the hdd, i started Ubuntu again, created a new user "admin" with my password set on my NAS, and did a sudo apt-get remove mdadm.
Then i rebooted again and plugged my disk.
Once Ubuntu rebooted, i reinstalled mdadm, and this time, mounted it without the read-only option, as you said.

All the files are now accessible with this user on Ubuntu
I'm actually copying all my files to my computer.

The next step will be to check if my files are still accessible and editable on windows, but i'm sure that won't be a problem. As i can now change the permissions in Ubuntu, i think i could set them to "public" if there is a problem.

Anyway, you are brilliant!

Netgear should pay you for what you do on this forum. Don't tell me that you do do all this stuff for free.
Netgear support is so useless. The guy that i had on the phone could only say to me "i'm not authorized to help you, you have made some changes on the nas by yourself".
I didn't asked them to repair my NAS. I even asked them to SSH connect to my NAS. I just had a few question for them, i was just needing some help about getting my datas back. I don't care about doing a factory reset if my datas are saved, and the factory reset will automatically repair my NAS. But now i'm sure i won't do it. I'll just buy another NAS, from another company, that all here probably now. And i will NEVER recommend someone to use something from netgear. At least, i won't be forced to use an old and really bad 4.1 firmware ...

An example on what Netgear is actually doing :
You bought a Volswagen car, and u had to change something on this car, it was needing a fast repair, and at this time, u had no option to make it repair by a Volswagen team, so, you went to a custom garage, to make some quick repair. Now, imagine that one year after that, u go back to a Volswagen garage, and imagine that they tell you that they can't do ANYTHING for you, they can't even give one adivce to you, they refuse to, just because you made an innifficient repair by someone else. I have not the words to explain how i feel about this in english, but, this is really, really a bad way of thinking. This is really unethical, immoral.

Another example :
You buy a windows XP computer, and your hardware seller does not allow to upgrade your windows version : this is bullsh*t

Anyway, thanks again mdgm for what you are doing there.

Cheers

I agree that the support on the forum is excellent.
If you bought a Volkswagen and Volkswagen said to you "We advise you to use the original engine; if you change it, things may not work properly and we will not be prepared to help you if something goes wrong"; would you go ahead and change the engine and then expect them to help you?
I personally don't think Netgear are being that unreasonable.
4.1.x is not as pretty as OS6, but it works well, I don't think anyone on the forums would advise using OS6 on a legacy device that contains your primary data.