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Where is Netgear support? RN316 is not responding
Been holding on the phone for 15 minutes, and the chat box says "Please hold while we connect you to an agent."
Readynas 316 is not responding on browser, via ping, screen shows nothing, front panel does nothing, HD LED's are on, power button quick press does nothing.
Netgear support is no where to be found.
Advice?
Thanks.
We appear to be up and running again, and after a sketchy update (needed multiple reboots, needed to install update twice, showed 3 different version numbers in 3 different places) to the latest version, we appear to be functioning appropriately again!
Thanks everyone!
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What firmware are you running? Do you have any idea on what might have triggered this?
Hey, thanks for the response. I believe I am running the firmware before 6.7.1
I have no idea what may have caused this.
Is the fan running at full speed?
Can you see the NAS with RAIDar? https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
Maybe you can try contacting NETGEAR Support via Chat or Email.
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