I have 2 Win10 PCs and can access the ReadyNAS shares and map network drives from both users on one machine but only one user on the other machine. The NAS is running the latest OS (6.5.1). Some things I have tried: Renamed the NAS workgroup to match the network workgroup.Renamed the device itself from the default (NAS-6E-04-FC) to one of my choosing (KEENEY-NAS-316).The odd thing here is that the old name still shows up (twice actually), but you can't connect to it.The new name only shows up for the user that's able to access the NAS, not the other user (see inserted screenshots below).I have turned off and on again Network Discovery and refreshed the network list.I added the other user to the list of NAS users with the same Windows login credentials.Upgraded ReadyCloud to the new protocols.Raidar finds the device just fine, but clicking on <Browse> doesn't go to the network share.I can get to the admin page just fine using the IP address.At this point, I don't know what else to try except deleting the user account and recreating it (don't really want to do that unless I have to). Any other suggestions to help would be greatly appreciated.

Hi Pianissimo84, Can you confirm if both ReadyNAS ethernet interfaces are being used at the same time? It is also possible that it shows at the same time because IPv4 and IPv6 are enabled at the same time. With regard to user login, a Windows computer will only accept one ReadyNAS user login at a time. This is an expected behavior. Kind regards, BrianL NETGEAR Community Team

Regarding your first question, it doesn't appear so as one of the ethernet images is grayed out and shows Bandwidth:NULL (see screenshot image below).Should I disable IPV6?I don't understand your second point. On one computer I am able to have both users (actually 3 different users) successfully see the ReadyNAS volume and map to shares. On the other computer, only one user can.

Pianissimo84 wrote: I don't understand your second point. On one computer I am able to have both users (actually 3 different users) successfully see the ReadyNAS volume and map to shares. On the other computer, only one user can. Can you clarify this just a bit? Are you saying that you have three different windows users on the first computer, and that all three can log on with their respective accounts and access the NAS? And that all three can see the ReadyNAS volume? Or are you saying something different?

Yes, and it's been that way ever since I have used ReadyNAS, even an old legacy unit with WInXP.

Pianissimo84 wrote: Yes, and it's been that way ever since I have used ReadyNAS, even an old legacy unit with WInXP. Then all three accounts are set up to use the NAS admin credentials when accessing the NAS. That is the only way you see the volume. Try going into the windows credentials manager on the second PC - deleting NAS credentials that are there, and creating new ones.

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Pianissimo84

Aspirant

Jun 29, 2016

Windows 10 can't access from one user's login

I have 2 Win10 PCs and can access the ReadyNAS shares and map network drives from both users on one machine but only one user on the other machine. The NAS is running the latest OS (6.5.1). Some things I have tried:

Renamed the NAS workgroup to match the network workgroup.
Renamed the device itself from the default (NAS-6E-04-FC) to one of my choosing (KEENEY-NAS-316).
1. The odd thing here is that the old name still shows up (twice actually), but you can't connect to it.
2. The new name only shows up for the user that's able to access the NAS, not the other user (see inserted screenshots below).
I have turned off and on again Network Discovery and refreshed the network list.
I added the other user to the list of NAS users with the same Windows login credentials.
Upgraded ReadyCloud to the new protocols.
Raidar finds the device just fine, but clicking on <Browse> doesn't go to the network share.
I can get to the admin page just fine using the IP address.

At this point, I don't know what else to try except deleting the user account and recreating it (don't really want to do that unless I have to). Any other suggestions to help would be greatly appreciated.

Network list from accessible user

Network list from non-accessible user

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BrianL2
NETGEAR Employee Retired
Jun 29, 2016
Hi Pianissimo84,

Can you confirm if both ReadyNAS ethernet interfaces are being used at the same time? It is also possible that it shows at the same time because IPv4 and IPv6 are enabled at the same time. With regard to user login, a Windows computer will only accept one ReadyNAS user login at a time. This is an expected behavior.

Kind regards,

BrianL
NETGEAR Community Team
- Pianissimo84
  Aspirant
  Jun 29, 2016
  Regarding your first question, it doesn't appear so as one of the ethernet images is grayed out and shows Bandwidth:NULL (see screenshot image below).
  Should I disable IPV6?
  I don't understand your second point. On one computer I am able to have both users (actually 3 different users) successfully see the ReadyNAS volume and map to shares. On the other computer, only one user can.
  - StephenB
    Guru - Experienced User
    Jun 29, 2016
    Pianissimo84 wrote:
    
    I don't understand your second point. On one computer I am able to have both users (actually 3 different users) successfully see the ReadyNAS volume and map to shares. On the other computer, only one user can.
    
    Can you clarify this just a bit? Are you saying that you have three different windows users on the first computer, and that all three can log on with their respective accounts and access the NAS? And that all three can see the ReadyNAS volume? Or are you saying something different?