Hi All, I'm traditionally a Synology user, using ReadyNAS for a few Egnyte deployments and one particualr thing is driving me nuts. Really hoping someone on this forum can help? We have our Egnyte shares available on a Storage Sync device on the \DEVICE\elc\shared\These are mapped as Windows Drives via Group Policy ObjectNAS Firmware is most recent 6.10.2I've tried multiple different settings in the Share Settings that seem like they should solve this issue (see screenshot attached for most recent) - but basically snapshots are taking fine on the NAS, and the "Allow Snapshot Access" and "Allow Access to Windows Previous Versions" are both checked.I've tried disabling and re-enabling shapshotsI've tried waiting 4 daysI've focused specificall on subfolders that have changesI've tried "Smart" and "custom" settingsI also tried it without "Allow Snapshot Access" since some post somewhere mentioned that, but it didn't help either.Nothing helps.i've read multiple threads on this topic, but none of them seem to be helphttps://community.netgear.com/t5/New-ReadyNAS-Users-General/Snapshots-Windows-Previous-Versions/m-p/1017380#M9545https://community.netgear.com/t5/New-ReadyNAS-Users-General/Snapshots-Windows-Previous-Versions/m-p/1017380#M9545https://kb.netgear.com/29821/ReadyNAS-OS-6-Snapshots-and-Windows-Previous-Versions-integration

Hi lact, NETGEAR support will also inform you the same that you will need to contact Egnyte since it worked with the non-ELC shares. It is something to do on how Egnyte manipulates the shares modules. You may inform them that Windows Previous Version works on the non-ELC share. If you have an Egnyte case number, you can send it to me via private message. We will try escalating it to Egnyte. Regards,

Forum Discussion

lact

Aspirant

Feb 24, 2020

Solved

Windows Previous Versions Not Working (Already Read Other Threads)

Hi All,

I'm traditionally a Synology user, using ReadyNAS for a few Egnyte deployments and one particualr thing is driving me nuts. Really hoping someone on this forum can help?

We have our Egnyte shares available on a Storage Sync device on the \DEVICE\elc\shared\
These are mapped as Windows Drives via Group Policy Object
NAS Firmware is most recent 6.10.2
I've tried multiple different settings in the Share Settings that seem like they should solve this issue (see screenshot attached for most recent) - but basically snapshots are taking fine on the NAS, and the "Allow Snapshot Access" and "Allow Access to Windows Previous Versions" are both checked.
- I've tried disabling and re-enabling shapshots
- I've tried waiting 4 days
- I've focused specificall on subfolders that have changes
- I've tried "Smart" and "custom" settings
- I also tried it without "Allow Snapshot Access" since some post somewhere mentioned that, but it didn't help either.
- Nothing helps.
i've read multiple threads on this topic, but none of them seem to be help

JohnCM_S
Mar 06, 2020
Hi lact,

NETGEAR support will also inform you the same that you will need to contact Egnyte since it worked with the non-ELC shares. It is something to do on how Egnyte manipulates the shares modules. You may inform them that Windows Previous Version works on the non-ELC share.

If you have an Egnyte case number, you can send it to me via private message. We will try escalating it to Egnyte.

Regards,

15 Replies

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StephenB
Guru - Experienced User
Feb 25, 2020
lact wrote: the "Allow Snapshot Access" and "Allow Access to Windows Previous Versions" are both checked.

"Allow Snapshot Access" is an independent setting, and isn't needed for access to Windows Previous Versions.

lact wrote:
Re: Windows Previous Versions Not Working ...

NAS Firmware is most recent 6.10.2

FWIW, I don't use Egynte.

My settings are the same as yours (other than "Allow Snapshot Access", which is not checked).

"Restore Previous Versions" is working if I access the NAS share directly via the UNC path (\\nas-ip-address\share). It is also working on a mapped drive letter for the share. But it is not working when I map the entire data volume to a drive letter and right-click on a folder or file there. I'm not sure if that is a bug in 6.10.2 or if it is expected behavior.

Can you try accessing ELC via the UNC path in File Manager (\\Device\ELC), and see if that works?

JohnCM_S , Marc_V : Could you please follow up on whether "restore previous versions" is intended to work on a mapped data volume?
- lact
  Aspirant
  Mar 03, 2020
  Hi there - thanks for taking the time to write this out - I appreciate it.
  
  However, there is no answer here, and I see a few people were tagged who never replied.
  
  The suggestion to check direclty in the elc share, rather than a mapped drive, also doesn't work.
  
  Plesae remove the "solution" tag here and I'd greatly appreciate if someone from Netgear support would weigh in here, this is a case where the documentation is plainly wrong and the lack or response here is disheartening.
  - Sandshark
    Sensei
    Mar 03, 2020
    "Allow Snapshot Access" and "Allow Access to Windows Previous Versions" are two different ways to access snapshots. While I have done no experiments, it would not surprise me if they are mutually exclusive. In the first case, the snapshot folder is visible, and in the second, it's hidden. If that is the case, the GUI should make them radio buttons, not items that can both be checked. Have you tried turning off "Allow Snapshot Access"?