Worst Support EVER!! Who can support mystora.com ??

Oops .. forgot to pick (notify on replay)

Thanks
:slap:

http://forum1.netgear.com/showthread.php?t=62795
Tried that?

...and of course you will see that there is a separate forum for the Stora. Try searching there or posting there?

Hi bru

Thanks for the link and the quick reply. Tried that without any luck. Will try posting on other forums as well until I find some way of getting to the data on my NAS. Any other ideas, plus feel free to shout.

Go bokke!

Just to clarify, I followed the factory reset procedure step-by-step as specified in the Stora manual. Everything worked perfectly.

Now, when i type in the IP address to the NAS as specified, it does not take me to a login screen, but rather to the "Registration" screen : http://<local IP>/admin/wizards/setup/wrapper. This screen only gives one option : type NAS key + nas name and submit to mystora.com. I have the key but not the name. Does not matter what i type, it simply fails and does not allow me to continue.

Now you know as much as i know ... :cry:

http://kb.netgear.com/app/answers/detai ... y-defaults

The way I understand this you choose the stora name you want to use.

Also, the factory reset deleted whatever data you had on the stora.

I think with the stora, once you choose a name, it is permanent, even after a factory default. Netgear support are supposedly the contact if you forget this name.

yup .. but no help from Netgear at all. Their tech "support" said they "might" have a look at it if I join GearHeads and pay them $40 for a once off service check. REALLY .. $40 to look up my name in your database because YOUR reset procedure does not actually reset properly ?!!

Thanks StephenB, but your link fails for me on step 8 (image 2) because I don't know the name (I named it 5 years ago).

No support email from Netgear, nothing.

Buying a Synology NAS .. i'm done with this rubbish.

Before you buy a Synology consider that synology support may not be perfect and undoubtedly the Readynas forum is more useful than the synology forum. Also read about btrfs , snapshots.

This is just one of many articles:
http://arstechnica.com/information-tech ... lesystems/