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Forum Discussion
Retired_Member
Apr 12, 2012Wow my ReadyNAS Ultra won't start anymore
I have a ReadyNAS Ultra 4 ... i bought it only a few months ago, it's brand new and i barely used it Today i tryed to start it... The blue LED light and the LCD screen powered up, then it power dow...
mdgm-ntgr
Apr 12, 2012NETGEAR Employee Retired
anarchoi wrote:
Now my ReadyNAS Ulra just won't power up.... When i press the power button nothing happens. No LED light, no LCD screen, no fan noise, nothing...
Can you disconnect the power to the unit, wait 5-10 minutes, reconnect the power and see if the NAS will boot?
anarchoi wrote:
I can't believe i spent so much for this thing and it blew up so quickly... i thought i was buying quality when paying twice the price of other NAS.
Hardware can and does fail at any time. With a large number of units out there it's inevitable that there will be problems with a few. Sounds like you've had an unfortunate run.
anarchoi wrote:
Worst of all is that i don't even have a backup and i have 12terabytes of files. I didn't backup yet because this ReadyNAS is new and i didn't have the time to do it yet.
Provided your disks are fine your data should be O.K. Always a good idea to have a backup. Important data should not be trusted to a single device. RAID is not a replacement for backups.
anarchoi wrote:
I hope it's just the power supply or something
Sounds like it's probably something like that.
anarchoi wrote: if it's just the power supply, can i buy a replacement and install it myself ? So i won't have to pay $100 to ship back the NAS to Netgear and wait 2 months to get it back ?
It wouldn't take 2 months to get it back. Give NetGear support a call (http://www.readynas.com/support) and if they suggest a RMA ask for an advanced replacement. They will want to RMA the entire unit. Please edit the thread title (i.e. subject of first post in the thread) to include your case/RMA number (whichever you get).
anarchoi wrote:
Now if i RMA this ****, i suppose that i will lose everything on my HD ? Because when i will put the drives in the new NAS, it will format them, right ?
No. The disks can be migrated to another ReadyNAS on the same platform. See http://www.readynas.com/kb/faq/boot/how_do_i_migrate_disks_over_from_an_existing_readynas_to_another
anarchoi wrote:
How can i recover my datas on the failed ReadyNAS now ?
Please work with NetGear tech support. If they send you a RMA unit, put a spare disk (must not be from your array) in the replacement unit and update it to the same firmware as what you were running on the old unit (or a newer firmware). Then power down, remove the spare disk and follow the migration procedure. Monitor the NAS in RAIDar (http://www.readynas.com/downloads). In the unlikely event when you click setup you are prompted with a dialog box to choose RAID modes (rather than taken to Frontview in your web browser) power down immediately.
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