Can't connect via VPN "The VPN Group list is empty"

Hello Crash_HI,

welcome to the NETGEAR community!

I would like to ask you to restart your devices so that they can re-establish the connection. Our engineers have applied a fix and it should work fine after the restart.

Regards,
DamianM
NETGEAR team

I have multiple customers affected by this. I submitted a support case about this too. Personally, the issue has existed since 10AM CST 5/21/2021 that I am aware of. I can not conclusivley speak on belahf of Netgear, but I believe they stated that they recently became aware of the issue, bellieve to have found the issue, but do not have an ETA  on when it wil be resolved.  

Also: As Feedback for Netgear staff: status.netgear.com shows all clear for all netgear prpoducts right now. I would strongly encourage you guys to update these dashboards as soon as issues like this are found. Insight should not be flagged as fully operational when it is not and I am clearly not the only person taking up support staffs time right now.

Personally, I came close, but no actual success, with these steps:
The below steps made it so my test users could see their VPN groups again, and even connect to them, getting the correct scope & subnet once connected...but I still could not actually access any internal resources. While this is written like a guide, please do not follow it as such, as it seems to resolve nothing. I am simply writign this out in case anyone else can build on it: 

• Login to insight and go to VPN groups at https://insight.netgear.com/#/routers/settings/VPNGroups
• Delete the VPN router from the associated group that requires immedate workaround.  You may get an error in deleting it. If you do, refresh the page, and try again. I had to do this 2 or 3 times before the router was removed from the VPN group.
• Click over to the users tab, wait for it to load, click back over to the  VPN groups tab. 
• Re-add the router to the VPN group. You may have to do the above jumping between pages and readding 2 or 3 times for it to succeed.
• Go back to users. Delete users who need the groups to show back up again. Refresh the webpage. If it fails, repeat this process until it completes. May take 2 or 3 times. 
• Wait a minute, then re-add the user. Have them click the invitation email to accept the group. 

From this point, they will be able to see the group and seemingly connect to it, albeit in my testing, no actual network services will work. 

If you want an actual workaroud for your end users, setup openVPN if you know how to, or if permissible, get yourself into your network, get Anydesk or Teamviewer insalled on thier computers, and have them use that until this issue is resolved. They might not like it, but they sure will prefer it to driving back into the office over the weekend.