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Status:
New Idea
Feature Request: Block or allow individual devices based on time schedule
I have an R7500 Nighthawk router that works beautifully. But one feature I miss is the ability to block individual devices based on a time schedule. There is a feature to block ALL devices on a time schedule, but not individual devices. Please consider adding that feature.
For example, I want to block my 2 kids Ipods between 9pm and 7am on school nights, and 10pm and 7am on weekends, and allow all other devices. Unless I'm missing something, this is not currently possible
55 Comments
I contacted support about the issue and well I will let this speak for itself...
Hi Dan,
Thank you for contacting NETGEAR Email support.
We do apologize for the inconvenience that this has caused you.
For me to better assist you on this case, I would need to verify your product. Please provide the following information:
1. What is the serial number of your NETGEAR device? The serial number is usually printed on the bottom or the back panel of the device
2. When and where did you purchase the device?
For additional information about your product, please visit http://support.netgear.com/for_home/default.aspx
Thank you for choosing NETGEAR.
Regards,
Fahad
Expert ID 46229
NETGEAR Support Expert
**Please be reminded that this case will auto close after 7 days of inactivity.Online Comment
4/10/2016 12:34 AM
Why does it matter what I have, if Netgear does not have the software to set a time schedule for devices based on MAC address or anything else it does not matter what I have. If Netgear really cared about this issue they would answer the many customers who need this feature and can get it through other wifi routers.
That said I will provide my info although I dont know how this will resolve the issue
Product: R6900
Serial Number: xxxxxxxxxxxxxx
Country of Purchase: United States
Purchased on: 14/Jan/2016
Registered on: 15/Jan/2016
Standard Product Warranty * :
- Hardware Warranty: Available till 13/Jan/2017
- Free Installation Support Warranty: Available till 13/Apr/2016Online Comment
4/10/2016 12:34 AM
Why does it matter what I have, if Netgear does not have the software to set a time schedule for devices based on MAC address or anything else it does not matter what I have. If Netgear really cared about this issue they would answer the many customers who need this feature and can get it through other wifi routers.
That said I will provide my info although I dont know how this will resolve the issue
Product: R6900
Serial Number: xxxxxxxxxxxxxxxxx
Country of Purchase: United States
Purchased on: 14/Jan/2016
Registered on: 15/Jan/2016
Standard Product Warranty * :
- Hardware Warranty: Available till 13/Jan/2017
- Free Installation Support Warranty: Available till 13/Apr/2016NETGEAR Support
4/10/2016 7:00 PM
Hi Dan,
Thank you for the information that you have provided.
Your R6900 warranty details are as follows:
•Purchase date: January 14, 2016
•Complimentary support: 90 days
•Hardware warranty (from purchase date): 1 year
For more information regarding our support options, please visit http://www.netgear.com/support/contact.aspx
Please note that the product support are available based on its warranty entitlement.
Going back to your case, if you want to scheduled Internet access to each devices, I would suggest that you configure the Parental Control feature of the router.
To configure the Parental Controls using the NETGEAR genie app:
1. Use a computer that is connected to your NETGEAR router.
2. Open the NETGEAR genie app.
Note: In the following example, the NETGEAR genie app for Windows PC will be used.
3. Click Parental Controls.
4. If you are not logged into the router, NETGEAR genie will ask for the username and password.
Type the default username which is admin and the default password which is password (unless you have previously changed the password).
5. The Parental Controls window will appear. Click Next to proceed with the setup.
6. The Setting up Live Parental Controls screen displays.
Select Yes if you have an OpenDNS account.
If you do not have one, click No, I need to create a free OpenDNS account.
7. Click Next.
In this scenario, we are going to create a new OpenDNS account.
8. Complete the OpenDNS information for your account and click Next.
9. Select the filtering level and click Next.
In this scenario, we are going to select High to block access to adult-related sites, video sharing, social networking sites, and phishing attacks.
The filtering level is now properly set.
The next step is to create a bypass account so some computers/devices will still be able to access the internet without any restriction.
10. On the NETGEAR genie Status window, click Change Custom Settings.
11. You will be redirected to https://netgear.opendns.com. Click Add a bypass account.
Note: You need to install the NETGEAR genie on each computer, iPhone, iPad, or Android device that you want to use the Bypass account.
12. Create the username and password for your bypass account, then click Add account.
13. Next is to edit the filtering level of your bypass account.
In this scenario, we are going to set it to None. Click on Save Filtering Level afterwards.
Note: You can also set a schedule on when the parental controls should filter the content and filtering level.
14. Click Add a time block. Select the time and type of filtering level. Then click Add Time Block.
Now that we have successfully created a bypass account, we are now going to use it to bypass the parental control filtering.
15. Go back to your NETGEAR genie Status window and click on Bypass Login.
16. Double-click the bypass account.
17. Enter the password. Click Login.
18. Once successfully logged in, you can now access the internet without any restriction.
If you try to access blocked content on a computer with active parental control filtering, you will get a similar page below. It means the Live Parental Control is working perfectly.
For more information on how to setup the Parental Control feature, you may refer to this link: http://kb.netgear.com/app/answers/detail/a_id/25687
After creating a bypass account for your device, please create another bypass account for each device. After you create the bypass account for each device, enable it on the Genie app of the specific device you want to limit the access then configure the Time block. Please make sure that you change the admin password of the Genie app so that they will not be able to change any settings.
If the information provided did not help in resolving your issues, please reply to this email so that we can further isolate your case and find the best solution.
Thank you for choosing NETGEAR.
Regards,
Fahad
Expert ID: 46229
NETGEAR Support Expert
**Please be reminded that this case will auto close after 7 days of inactivity.Online Comment
4/11/2016 2:03 PM
I have contacted support several times on various issues and every time I do at some point I am sent an excerpt from the user manual which I have already referred to and read and if it was any help at all I wouldn't' need to ask support. I already have parental controls set up but any of the controls do not block individual devices on a scheduled basis.
The bottom line is Netgear planning on adding this feature in an update or is it not even part of their plans that is the question yes or no?Hi, I'd like to add to the comments here that updates to the Parental Controls features should include:
1. Ability to apply content filters and basic service access by device MAC address, not by assigned IP.
2. Ability to default contect access to "everything" and time access to "all hours" for all devices except specific MAC addresses
3. Give each device MAC address the abiltity to setup various time schedules with varying levels of basic access permissions and/or content filtering
e.g. Allow low filtering from 10am-2pm, high fitlering from 6pm-11pm and no wifi access at all from 11pm-6am the next day)
4. If #2 not available, then an easy way to bypass content/time access for allowable devices without having to login to Netgenie using admin credentials and without having to change the settings (this would be in the case where your child is legitimately doing homework past their allowable hours or accessing a legit site that it flagged as suspect)
To sum up...MAC address!!! All parental control features should revolve around the devices themselves, not IP addresses (that supposedly can be changed).
I'm currently using your AC1750 Smart WIFI Router (Model 6400)
- I just bought and returned the R8000 night hawk router. I was unaware that this $299 router does not have the ACL with a schedule. I unfortunately need the ability to enable my kids Internet during certain times of the day and disabling it at other times. Ended up getting the asus ac3100. Would have like to have kept the other one.
I bought the Netgear due to the advertised parental controls, which turned out not to work. I then purchased a SKYDOG on kickstarter which has been AMAZING but was bought out and my teenagers have figured out if they cut the power and restrat the timer functionality stops working. And they stream their merry way though the night. Netgear, I assumed two years on that this functionality would have been programmed in on the updates but no such luck!
- Please add device specific blocking. Ideakky mac address based. Shocked it is not on the nighthawk routers.
Thank you DreadMoon I am with you 100%! May I ask why you went away from the Linksys?
In addition to ahving OpenDNS set up I have a Disney Circle device which you can schedule devices but not in the detailed way my Dlink could. Meaning I can only do it all or nothing i.e. turn off at 11pm on at 7am but not on certain days plus it currently only does one device at a time so if your teenager has an iPhone and iPad you have to choose between the two for tracking etc. It is very clear that Netgear does not read these posts or care.
I am a computer Engineer of 20+ years and a Solutions Engineer for a large hosting company, I find it apalling that this simple feature that has existed on ALL OF THE LINKSYS devices in the last several years is not available on this $200.00+ router!?!?!?
I am actually considering ditching this product based on the fact that it doesn't have this feature. I am not sure why I paid so much for this item, without first confirming that this feature existed. This really needs to be inplemented ASAP. Anyone with children can completely agree and understand that filtering is NOT ENOUGH. I need to be able to set device schedules so that I can control what and when my children are accessing the internet on specific devices. integration with OpenDNS is NICE and I like that I can set custom filters (PER DEVICE), but It's far easier to turn OFF internet for specific MAC addresses on a network than to try and implement filters.
If you log into a current linksys device you can drag and highlight a calendar of days and hours to set this up (pretty nifty...)
Regards,
Aaron
Cibolo, TX
- It's truly amazing that netgear has not addressed this issue. It was brought up in September 2014. All the responses indicating "work arounds" are inadequate. Please add this feature.
I had a DLink wireless AC1900 router DIR 880L and it was ok but had so many glitches and problems I just replaced it with a Nighthawk AC1900 Smart WiFi Router Model R6900. The one thing I liked on the DLink was you could schedule individual devices for WiFi service. Meaning I have three teenagers and two younger kids. If I wanted to let the teenagers have access to the WiFi until 11pm and the two younger kids until 9pm I could set each device (iPod, iPad, iPhone etc.) With the Nighthawk I can only do all or nothing using a not so specific block scheduler. I see there is some software / services out there like Web Curfew that might help. Any other suggestions?
- The DLink 880L has this capability Page 76
ftp://ftp2.dlink.com/PRODUCTS/DIR-880L/REVA/DIR-880L_REVA_MANUAL_1.00_EN_US.PDF
It really needs to be able to set multiple schedules and then add multiple computers by IP/MAC to that schedule.
Suggestion:
1. In Schedule: Allow us to save schedules, so we can have multiple schedules to choose from.
2. In Places that use schedules(like for instance Block services): Allow us to use specific schedules in each row in the service table.