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As I suggested on the Readynas section Youtube video alongside with flowcharts would help big time customers and improving customers satisfaction!
3 Comments
I al really pig headed but a friend of mine a complete jack ass wanted to go from 4x2Tb to 4x4Tb, and this idiot removed all his disks and try to reformat and do stuff out his league and starting whining about that!
So good videos where you take time on various languages and with a spread sheet where you have all the steps and consider all senarios!
It will save time to support and sweat and stress to users.
I allways consider a user a dummy!
As a designer myself, I always treat users as "stupid" users or dummies in order to explain all the options available and the consequences! Taking by the hand the user, I had to do it when a decade ago I introduced my mother to PC world and the way to browse on the Internet!
Mixing a flowchart and youtube or whatsoever videos are the key to reduce impact on support! I reassures users too in order not to screw everything!.Is there any link to see the progress to have my inputs?
cheers!
Thank you for your feedback. We are in the works of improving our support site in order for users to get answers efficiently.
I will forward your idea to the management.
Have a great day!
